Callbacks not porting to other campaign

Re: Callbacks not porting to other campaign

by mflorell » Tue Feb 28, 2017 2:33 pm

There's a setting to change that in System Settings:

Agent Only Callback Campaign Lock -This option defines whether AGENTONLY callbacks are locked to the campaign that the agent originally created them under. Setting this to 1 means that the agent can only dial them from the campaign they were set under, 0 means that the agent can access them no matter what campaign they are logged into. Default is 1.

Limit the number of leads allocated to an agent per day

Is it possible to limit the number of new leads allocated to each agent per day?

Example:

I create a new campaign – Manual Dial
20 agents are assigned to the campaign
I load a list of 10,000 leads
Each agent must be allocated only 100 new leads per day
Once they have dialled their new lead allocation they still have access to their call-backs, no answers, referrals, etc.

by mflorell » Sat Oct 22, 2016 10:03 am

We just added a feature to do this a couple weeks ago. Make sure you upgrade to the latest svn/trunk version, then go to system settings and enable "New Leads Per List Limit"