by
DomeDan » Tue Jun 18, 2013 7:54 am
Well I can do that.. I dont know what settings let me do it though.
When I got a lead on the screen
* I write an other phone number in the "Alt phone" field
* and I check the checkbox named "ALT PHONE DIAL" under Pause and Resume
* I press "Hangup Customer" and then I get the options:
"STATUS: Dial Alt Phone Number: MAIN PHONE or ALT PHONE or ADDRESS3 or FINISH LEAD"
* I press "ALT PHONE" and then it calls that number
It might be the "Alt Number Dialing" setting in detailed campaign settings
Agent Alt Num Dialing - This option allows an agent to manually dial the alternate phone number or address3 field after the main number has been called.
by mflorell » Tue Nov 13, 2018 9:34 am