Re: Dialing Completed Leads

 

Re: Dialing Completed Leads

by mflorell » Thu Oct 22, 2020 6:51 am

When we've looked into this issue for clients it's usually one of these two causes:
1. Agents manually dialed the numbers
2. Inbound calls came in, were matched to the leads and changed their status

To confirm that the hopper isn't loading them, I'd suggest adding the "--dbdetail" flag to the "/usr/share/astguiclient/AST_VDhopper.pl" entry in the crontab, so you can see what the status of the lead was before it was loaded into the hopper.

Call status report with caller numbers

 by mflorell » Sun Aug 23, 2020 11:49 am

That's the whole reason we created "Drop Lists" as a feature in VICIdial:

"Drop Lists are a feature that allows you to add new leads to a list built from DROPped calls from inbound groups 

on a scheduled basis. To enable Drop Lists, you need to go to Admin -> System Settings, and Enabled Drop Lists. 

Then you can go to Lists -> Drop Lists, and Add a New Drop List."

mflorell

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Loading new leads with existing call status

 

Re: Loading new leads with existing call status

by mflorell » Tue Jul 26, 2016 8:07 am

You can use the CLI lead loader to load leads with a pre-defined status, just use the "standard" format:
/usr/share/astguiclient/VICIDIAL_IN_new_leads_file.pl --help

standard:
vendor_lead_code|source_id|list_id|phone_code|phone_number|title|first_name|middle|last_name|address1|address2|address3|city|state|province|postal_code|country|gender|date_of_birth|alt_phone|email|security_phrase|COMMENTS|called_count|status|entry_date|multi-alt-entries
3857822|31022|105|01144|1625551212|MRS|B||BURTON|249 MUNDON ROAD|MALDON|ESSEX||||CM9 6PW|UK||||||COMMENTS|2|B|2007-08-09 00:00:00|7275551212_1_work!7275551213_61_sister house!7275551214_44_neighbor