Re: How to play prerecorded message for all dropped calls

by mflorell » Mon Apr 29, 2019 2:42 pm

Set the campaign's "Drop Action" to AUDIO and set the "Safe Harbor Audio" to the audio file you want to be played

Re: Automatic callbacks re-queue in cbhold after missed call

Re: Automatic callbacks re-queue in cbhold after missed call

by mflorell » Mon Apr 15, 2019 5:25 pm

Have you looked at this recently added campaign setting:


Scheduled Callbacks Auto Reschedule - 
This feature only affects ANYONE scheduled callbacks. If DAY_1 is used, it will automatically reschedule lead lead to be called back on the next calling day at the same time they were called if the resulting disposition of the call was not a Human Answer -Y- status. The next calling day is determined by the Call Time that is set for the campaign. In the case of DAY_1, if tomorrow is not an allowed calling day, the system will look at the next day and then the next day until it finds the next allowable calling day to set the ANYONE scheduled callback for. There are up to 6 DAY options, then there are up to 3 WEEK options, then there are up to 6 MONTH options. Default is DISABLED.