Re: Vtiger 7.0 integration to Vicidial

Re: Vtiger 7.0 integration to Vicidial

by mflorell » Sun Oct 08, 2017 9:42 pm

We stopped our in-depth integration with Vtiger several years ago. The last version it would work with is 5.1.0.

Solved: Access forbidden! on recording links

chmod -R 755 /var/spool/asterisk

http://www.vicidial.org/VICIDIALforum/viewtopic.php?f=4&t=30938

Report Discrepancy

Re: Report Discrepancy

by mflorell » Mon Oct 02, 2017 11:39 am

Those two reports pull that data from different log tables with different queries.

The Agent Status Detail report is pulling from the vicidial_agent_log

The User Stats page pulls that first data table from the vicidial_log and vicidial_closer_log table


Since the User Stats table is pulling data from two tables and adding them together, it's possible there are duplicates in there depending on how the call was handled.

For status summaries I'd say the Agent Status detail report, because it is pulling from a single table.

vicidial server replication

Yes, we have dozens of clients using master -> slave database replication. It's great for a backup solution on 24/7 operating call centers, as well as warm spare and running reports.

http://www.vicidial.org/VICIDIALforum/viewtopic.php?f=4&t=37688

Custom Fields

Custom Fields

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3 posts • Page 1 of 1

Custom Fields

by kennow » Tue Sep 12, 2017 2:36 pm

VERSION: 2.14-621a
BUILD: 170717-1444 
© 2017 ViciDial Group

Created two Custom Fields and in the summary of fields box one label is blue and one label is red. Is the red label color a sign of a problem?
Thanks
Kennow

kennow

 

Posts: 31

Joined: Fri Aug 11, 2017 9:57 am

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Re: Custom Fields

by mflorell » Tue Sep 12, 2017 2:41 pm

Red means you chose an existing vicidial_list field label. Blue means it's a new custom field.

mflorell

Site Admin

 

Posts: 16095

Joined: Wed Jun 07, 2006 2:45 pm

Location: Florida

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Re: Custom Fields

by williamconley » Sat Sep 16, 2017 2:02 am

kennow wrote:Is the red label color a sign of a problem?

It's a warning that this field will be *used* because it already exists. It will *not* be created. Not a bad thing, as long as you want to use an existing field. But if you wanted to create a new field named address2, you can't. Name it something else, such as addresstwo.

vicidial crontab entries

crontab -l 
### recording mixing/compressing/ftping scripts 
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl 
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl 
1,4,7,10,13,16,19,22,25,28,31,34,37,40,43,46,49,52,55,58 * * * * /usr/share/astguiclient/AST_CRON_audio_2_compress.pl --MP3 
#2,5,8,11,14,17,20,23,26,29,32,35,38,41,44,47,50,53,56,59 * * * * /usr/share/astguiclient/AST_CRON_audio_3_ftp.pl --MP3 

### keepalive script for astguiclient processes 
* * * * * /usr/share/astguiclient/ADMIN_keepalive_ALL.pl 

### kill Hangup script for Asterisk updaters 
* * * * * /usr/share/astguiclient/AST_manager_kill_hung_congested.pl 

### updater for voicemail 
* * * * * /usr/share/astguiclient/AST_vm_update.pl 

### updater for conference validator 
* * * * * /usr/share/astguiclient/AST_conf_update.pl 

### flush queue DB table every hour for entries older than 1 hour 
11 * * * * /usr/share/astguiclient/AST_flush_DBqueue.pl -q 

### fix the vicidial_agent_log once every hour 
33 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl 

### updater for VICIDIAL hopper 
* * * * * /usr/share/astguiclient/AST_VDhopper.pl -q 

### adjust the GMT offset for the leads in the vicidial_list table 
1 17,7 * * * /usr/share/astguiclient/ADMIN_adjust_GMTnow_on_leads.pl --debug --postal-code-gmt 

### reset several temporary-info tables in the database 
2 17 * * * /usr/share/astguiclient/AST_reset_mysql_vars.pl 

### optimize the database tables within the asterisk database 
3 17 * * * /usr/share/astguiclient/AST_DB_optimize.pl 

### VICIDIAL agent time log weekly summary report generation 
2 0 * * 0 /usr/share/astguiclient/AST_agent_week.pl 

### remove old recordings more than 7 days old 
#24 0 * * * /usr/bin/find /var/spool/asterisk/monitorDONE -maxdepth 2 -type f -mtime +2 -print | xargs rm -f 

### remove old vicidial logs and asterisk logs more than 2 days old 
28 0 * * * /usr/bin/find /var/log/astguiclient -maxdepth 1 -type f -mtime +2 -print | xargs rm -f 
29 0 * * * /usr/bin/find /var/log/asterisk -maxdepth 3 -type f -mtime +2 -print | xargs rm -f 

### Reboot for good measure 
#45 6 * * * /sbin/reboot

3-Way Call Outbound CallerID

Outbound Transfer

by williamconley » Thu Sep 07, 2017 8:37 pm

rheymzkilove wrote:Thanks william, 3-Way Call Outbound CallerID : change from Campaign to CUSTOMER  all good

http://www.vicidial.org/VICIDIALforum/viewtopic.php?f=4&t=37615