Re: How calls are being pushed through to an agent

by mflorell » Tue May 07, 2019 11:21 pm

The "agi-VDAD_ALL_outbound.agi" script routes outbound auto-dial calls, and the "agi-VDAD_ALL_inbound.agi" script routes inbound calls. Each of these use quite a few database tables to figure out how to route calls and log everything they need to log.

A common reason for delays in routing of calls is database load issues which could be caused by either too many log records or some other kind of slow query issues which can be identified if you have slow query logging enabled on your database.

DID description in Agent Screen

Re: View DID description in Agent Screen

by mflorell » Thu Oct 17, 2013 6:12 am

You should be able to display the did_description as a Script variable in the SCRIPT tab.

--A--did_description--B--

--A--did_custom_one--B--

goatodial set userver level 9

update vicidial_users set user_level=9 where user='admin'\G;

Re: How to play prerecorded message for all dropped calls

by mflorell » Mon Apr 29, 2019 2:42 pm

Set the campaign's "Drop Action" to AUDIO and set the "Safe Harbor Audio" to the audio file you want to be played

Re: Automatic callbacks re-queue in cbhold after missed call

Re: Automatic callbacks re-queue in cbhold after missed call

by mflorell » Mon Apr 15, 2019 5:25 pm

Have you looked at this recently added campaign setting:


Scheduled Callbacks Auto Reschedule - 
This feature only affects ANYONE scheduled callbacks. If DAY_1 is used, it will automatically reschedule lead lead to be called back on the next calling day at the same time they were called if the resulting disposition of the call was not a Human Answer -Y- status. The next calling day is determined by the Call Time that is set for the campaign. In the case of DAY_1, if tomorrow is not an allowed calling day, the system will look at the next day and then the next day until it finds the next allowable calling day to set the ANYONE scheduled callback for. There are up to 6 DAY options, then there are up to 3 WEEK options, then there are up to 6 MONTH options. Default is DISABLED.

Re: Auto Alt Dialing uses what timezone / GMT offset?

Re: Auto Alt Dialing uses what timezone / GMT offset?

by mflorell » Tue Nov 13, 2018 9:34 am

There are several ways to set the timezone on a lead:
- by country-code / areacode
- by postal code
- by the 'owner' field timezone

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Re: Manual Dial Alt Numbers?

Re: Manual Dial Alt Numbers?

by DomeDan » Tue Jun 18, 2013 7:54 am

Well I can do that.. I dont know what settings let me do it though.

When I got a lead on the screen
* I write an other phone number in the "Alt phone" field
* and I check the checkbox named "ALT PHONE DIAL" under Pause and Resume
* I press "Hangup Customer" and then I get the options:
"STATUS: Dial Alt Phone Number: MAIN PHONE or ALT PHONE or ADDRESS3 or FINISH LEAD"
* I press "ALT PHONE" and then it calls that number

It might be the "Alt Number Dialing" setting in detailed campaign settings
Agent Alt Num Dialing - This option allows an agent to manually dial the alternate phone number or address3 field after the main number has been called.