How to play a recorded message on Live call

You can activate the options.php option($PreseT_DiaL_LinKs) to show D1_DIAL links in the transfer conf frame which will allow you to dial extensions and play audio while on the line with a customer. We usually recommend using the 8168-recorded audio here, or uploading 851999XX type audio files to play and then hangup because there is no mechanism to hangup these calls once they are initiated.

The usual reasons for going into this panel are to raise/lower/mute volume for specific participants or to hangup channels that need to be hungup in special circumstances. 

i have one client that uses "D1 - DIAL" to launch automated messages and if they need to stop those messages they use this panel to hangup the channel.

http://www.vicidial.org/VICIDIALforum/viewtopic.php?t=13489