vicidial Support

domingo, 3 de julio de 2016

vicidial manual dial useful option

Manual Dial Override:   HELP
Manual Dial Override Field:   HELP



Manual Dial Override -The setting can override the Users setting for manual dial ability for agents when they are logged into this campaign. NONE will follow the Users setting, ALLOW_ALL will allow any agent logged into this campaign to place manual dial calls, DISABLE_ALL will not allow anyone logged into this campaign to place manual dial calls. Default is NONE. 


Manual Dial Override Field -The setting if set to ENABLED will show the Manual Dial Override field in the agent screen. Default is ENABLED. 


Manual Dial Filter:


Manual Dial Filter -This allows you to filter the calls that agents make in manual dial mode for this campaign by any combination of the following: DNC - to kick out, CAMPAIGNLISTS - the number must be within the lists for the campaign, NONE - no filter on manual dial or fast dial lists. CAMPLISTS_ALL - will include inactive lists in the search for the number. WITH_ALT will also search the Alt Phone field for the phone number. WITH_ALT_ADDR3 will also search the Alt Phone field and the Address 3 field for the phone number. 
Ambiorix Rodriguez en 0:35
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