sábado, 25 de mayo de 2019

Re: How calls are being pushed through to an agent

Postby mflorell » Tue May 07, 2019 11:21 pm

The "agi-VDAD_ALL_outbound.agi" script routes outbound auto-dial calls, and the "agi-VDAD_ALL_inbound.agi" script routes inbound calls. Each of these use quite a few database tables to figure out how to route calls and log everything they need to log.

A common reason for delays in routing of calls is database load issues which could be caused by either too many log records or some other kind of slow query issues which can be identified if you have slow query logging enabled on your database.

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