List specification in a campaign

List specification in a campaign

by antuan » Mon Oct 09, 2017 4:22 pm

hello, 

i would like to help me with something about outbound calls.
I have one campaign that has 5 lists from which only 2 are active(Y) at this moment and the rest are inactive(N).
When agents are logging in the specific campaign they receive calls at Hopper from the 2 active lists.

The question is:Can i choose from all the agents in the campaign a specific agent that he will see only 1 from 2?

For example i want from the 5 agents, 4 to be able to see both lists and 1 of them to be able to see the one i will choose.
with few words to be more understandable i want to determine to specific agents the lists that are able to work with in a campaign.

The specific problem doesn't exist with the inbound calls, because there i can choose the agent that will accept the inbound calls i wish.

Thank you.

Vicibox 6.4 from Vicibox_v.6.0.x86_64-6.0.4.preload.iso | Vicidial VERSION: 2.12-565a BUILD: 160827-0917 | Asterisk 1.8.32.3-vici | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

antuan

 

Posts: 26

Joined: Mon Mar 21, 2016 6:10 pm

Top

Re: List specification in a campaign

by mflorell » Mon Oct 09, 2017 6:46 pm

If you use Manual dial mode and no-hopper dialing with owner-only dialing then you can do what you describe.

If you want to do this auto-dial, then you would have to use separate campaigns.