Onhook feature for Incoming calls
by hiteshg » Fri Oct 06, 2017 12:44 am
SCRATCH INSTALL| Single Server | Sangoma PRI Card A101e (Single Port) | No Extra Software After Installation |Intel Xeon Quad Core | 16GiB RAM |
OS- CentOS 6.8
Vicidial Version installed : 2.12-476a
Asterisk : asterisk-1.8.23.0-vici.tar.gz
DAHDI : 2.11
We have setup onhook feature for Incoming calls in a campaign.
Everything works fine when we test with a single incoming call and single agent.
The issue is when we have more multiple incoming calls and multiple agent login in this campaign the IP Phone / Softphone ring for the 1st call and rest call remains in the queue unless and until the first call is answered.
We want when there are multiple Incoming calls in this campaign it should get allocate / transferred to the agent IP Phone / Softphone for the available agent. If the number of calls is increased then the number of agent rest of the calls can be in queue.
by hiteshg » Fri Oct 06, 2017 12:44 amOS- CentOS 6.8
Vicidial Version installed : 2.12-476a
Asterisk : asterisk-1.8.23.0-vici.tar.gz
DAHDI : 2.11
We have setup onhook feature for Incoming calls in a campaign.
Everything works fine when we test with a single incoming call and single agent.
The issue is when we have more multiple incoming calls and multiple agent login in this campaign the IP Phone / Softphone ring for the 1st call and rest call remains in the queue unless and until the first call is answered.
We want when there are multiple Incoming calls in this campaign it should get allocate / transferred to the agent IP Phone / Softphone for the available agent. If the number of calls is increased then the number of agent rest of the calls can be in queue.
Re: Onhook feature for Incoming calls
by mflorell » Fri Oct 06, 2017 5:00 am
You just described exactly how on-hook inbound calls should work.
It is not designed for high-volume call centers. It is not designed for many calls in queue.
On-hook agent phones uses a lot of resources and greatly reduces the capacity of your system.
It is not designed for high-volume call centers. It is not designed for many calls in queue.
On-hook agent phones uses a lot of resources and greatly reduces the capacity of your system.
If the agents are on remote site on PSTN connection then will the on-hook be ok for lets say 20 concurrent call?
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