hide customer number in agent interface

Re: hide customer number in agent interface

by covarrubiasgg » Wed Nov 08, 2017 3:41 pm

Disable Alter Customer Phone -If set to Y, does not change the customer phone number when an agent dispositions the call. Default is Y. Use the HIDE option to completely remove the customer phone number from the agent display.

Auto Login videowall agent

Re: Auto Login videowall agent

by blackbird2306 » Thu Nov 02, 2017 9:55 am

To send username and password with a URL, we use this scheme:

http://username:password@server/vicidial/realtime_report.php

or to start directly with WALL_4 :

http://username:password@server/vicidial/realtime_report.php?report_display_type=WALL_4

A few security things that you should be aware of:
1. Anybody who has this url can login to the site. You may want to update the password periodically.
2. If you use http instead of https for the url then the url will be sent unencrypted. If someone is sniffing your traffic they would be able to see the username and password in the url.