allow-remote-access-to-mariadb-server-on-rhel-centos

 https://shouts.dev/articles/allow-remote-access-to-mariadb-server-on-rhel-centos

Re: Custom caller ID per area code randomness

 CAMPAIGN CID AREACODES

If the System Setting for Areacode CIDs is enabled and the Campaign setting for Use Custom CallerID is set to AREACODE then you have the ability to define Areacode CIDs that will be used when outbound calling to leads in this specific campaign. You can add multiple callerIDs per areacode and you can activate and deactivate them each in real time. If more than one callerID is active for a specific areacode then the system will use the callerid that has been used the least number of times today. If no callerIDs are active for the areacode then the campaign CallerID or list override CallerID will be used. An areacode in this section can be from 2 to 5 digits in length, and if a shorter defined areacode overlaps with a longer areacode then the longer areacode will be used. For example, if the areacodes 31 and 312 are both defined and active for a campaign, then areacode 312 would be used for phone number 3125551212.

Re: Custom caller ID per area code randomness

by mflorell » Mon Nov 20, 2017 7:52 am

The counters reset every day, so it will most likely dial the same one first on the second day since there is no random generator on the query that pulls it.

Re: AMD Calls Response Dead Air

 

Re: AMD Calls Response Dead Air

by mflorell » Tue Oct 29, 2019 11:54 am

Have you tried not using AMD at all? We usually recommend to our clients that they try to not use it because of the delay it adds to routing calls to agents.

Re: option in ingroup to goto voicemail

 

Re: option in ingroup to goto voicemail

by williamconley » Mon Mar 05, 2018 2:37 pm

Vicibox version is incomplete. 7.0.XX (there's a third digit missing).

This is what call menus are for. Send the caller to a menu before the ingroup. If they then land in an ingroup and you want them to have the option to exit, look at "Wait Time Option Callmenu" and "Hold Time Option Callmenu", either of which can be used to route a caller who presses a button while in an Ingroup. You can also "drop call" to a call menu, offer the caller the option to go somewhere else (such as VM) and then put them back into the ingroup if they do not choose the call menu, but they'll lose their place in line when that happens.