Re: How calls are being pushed through to an agent

by mflorell » Tue May 07, 2019 11:21 pm

The "agi-VDAD_ALL_outbound.agi" script routes outbound auto-dial calls, and the "agi-VDAD_ALL_inbound.agi" script routes inbound calls. Each of these use quite a few database tables to figure out how to route calls and log everything they need to log.

A common reason for delays in routing of calls is database load issues which could be caused by either too many log records or some other kind of slow query issues which can be identified if you have slow query logging enabled on your database.

DID description in Agent Screen

Re: View DID description in Agent Screen

by mflorell » Thu Oct 17, 2013 6:12 am

You should be able to display the did_description as a Script variable in the SCRIPT tab.

--A--did_description--B--

--A--did_custom_one--B--

goatodial set userver level 9

update vicidial_users set user_level=9 where user='admin'\G;