miércoles, 18 de noviembre de 2020

fixing vici repo issue

 zypper addrepo -f http://packman.inode.at/suse/openSUSE_Leap_15.2/ packman



https://opensuse-guide.org/repositories.php


sábado, 14 de noviembre de 2020

Re: Increase the length of recordings

 

Re: Increase the length of recordings

Postby mflorell » Fri Nov 13, 2020 12:46 pm

This is set in the Modify Server admin page for each server on your system:

Recording Limit -
This field is where you set the maximum number of minutes that a call recording initiated by the system can be. Default is 60 minutes. This setting also limits the amount of time a 3-way call that has been left by an agent will stay up before it is terminated.
mflorell
Site Admin
 
Posts: 17607
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Location: Florida

sábado, 24 de octubre de 2020

Re: Dialing Completed Leads

 


Re: Dialing Completed Leads

Postby mflorell » Thu Oct 22, 2020 6:51 am

When we've looked into this issue for clients it's usually one of these two causes:
1. Agents manually dialed the numbers
2. Inbound calls came in, were matched to the leads and changed their status

To confirm that the hopper isn't loading them, I'd suggest adding the "--dbdetail" flag to the "/usr/share/astguiclient/AST_VDhopper.pl" entry in the crontab, so you can see what the status of the lead was before it was loaded into the hopper.

jueves, 8 de octubre de 2020

Call status report with caller numbers

 Postby mflorell » Sun Aug 23, 2020 11:49 am

That's the whole reason we created "Drop Lists" as a feature in VICIdial:

"Drop Lists are a feature that allows you to add new leads to a list built from DROPped calls from inbound groups 
on a scheduled basis. To enable Drop Lists, you need to go to Admin -> System Settings, and Enabled Drop Lists. 
Then you can go to Lists -> Drop Lists, and Add a New Drop List."
mflorell
Site Admin
 
Posts: 17578
Joined: Wed Jun 07, 2006 3:45 pm
Location: Florida

sábado, 3 de octubre de 2020

Loading new leads with existing call status

 

Re: Loading new leads with existing call status

Postby mflorell » Tue Jul 26, 2016 8:07 am

You can use the CLI lead loader to load leads with a pre-defined status, just use the "standard" format:
/usr/share/astguiclient/VICIDIAL_IN_new_leads_file.pl --help

standard:
vendor_lead_code|source_id|list_id|phone_code|phone_number|title|first_name|middle|last_name|address1|address2|address3|city|state|province|postal_code|country|gender|date_of_birth|alt_phone|email|security_phrase|COMMENTS|called_count|status|entry_date|multi-alt-entries
3857822|31022|105|01144|1625551212|MRS|B||BURTON|249 MUNDON ROAD|MALDON|ESSEX||||CM9 6PW|UK||||||COMMENTS|2|B|2007-08-09 00:00:00|7275551212_1_work!7275551213_61_sister house!7275551214_44_neighbor

lunes, 28 de septiembre de 2020

AMD call delay

 Have you tried not using AMD at all? We usually recommend to our clients that they try to not use it because of the delay it adds to routing calls to agents.

http://vicidial.org/VICIDIALforum/viewtopic.php?f=4&t=39700

viernes, 4 de septiembre de 2020

vicidial redirect and virtual host

create this  file vultr.conf

on

/etc/apache2/vhosts.d


<VirtualHost *:34582>

    ServerName 195.179.196.98

    DocumentRoot "/srv/www/htdocs/vultr/"

</VirtualHost>



---------------------------



make the the custom port  to listen  34582



/etc/apache2/Listen.conf



<IfDefine SSL>

        <IfDefine !NOSSL>

        <IfModule mod_ssl.c>


                Listen 443


        </IfModule>

        </IfDefine>

</IfDefine>



# ViciBox Dynamic Portal

Listen 81

Listen 446

Listen 34582



jueves, 13 de agosto de 2020

Re: Where to look for calls that went through to Call Menu

 


Re: Where to look for calls that went through to Call Menu

Postby mflorell » Tue Aug 11, 2020 8:01 pm

To see everything in context, you can look at the screenlog file in /var/log/astguiclient/

Calls to Call Menus are also logged to the "live_inbound_log" table in the database.

martes, 7 de julio de 2020

New install no mute botton


Re: New install no mute botton

Postby mflorell » Tue Jul 07, 2020 8:56 am
There's a new agc/options.php setting you can enable for this:

$ast13_volume_override = '0'; # set to 1 to allow agent to use volume controls even on Asterisk 13 servers


Just change that to '1' and the volume/mute buttons will reappear
mflorell
Site Admin
 
Posts: 17487
Joined: Wed Jun 07, 2006 2:45 pm
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domingo, 7 de junio de 2020

Re: phone extension recording


Re: phone extension recording

Go into the phone record and search for the field labeled Phone Context. Change it from default to defaultlog. Wait a minute for the settings to reload. That phone's calls should now be recorded. To view finished calls for that phone just go into its phone record and scroll down to the bottom. There should be a link labeled, 'Click here for phone call recordings'. Click that and you should see the recordings. Mind you the recordings do need to be processed by the audio recording scripts so it might take five minutes after the call completed before the recording shows up.

sábado, 6 de junio de 2020

change the language of vicidial

Re: change the language of vicidial 9.02

Postby mflorell » Fri Jun 05, 2020 11:18 pm
Go to Admin -> System Settings and change the "Enable Languages" setting to '1', the submit. Then go to Admin -> Languages, add a new language with 'fr' as the Language Code, then go to http://vicidial.org/translations/ and download the translation file you want to use, then import it into the langauge you just created in VICIdial.

lunes, 18 de mayo de 2020

Re: Multiple conference call

Re: Multiple conference call

Postby mflorell » Sun May 10, 2020 4:24 pm
The agent screen is only designed to keep track of one 3way call at a time, but we do have several clients that have use the SCRIPT tab with a custom-coded IFRAME script to be able to add multiple other phone calls to the agent session at one time, so it can be done, just not using only standard features.

viernes, 15 de mayo de 2020

VICIDIAL email dispo

This send the email  everytime the agent get a call


Start Call URL: VARhttp://150.138.193.13/email.php?name=--A--first_name--B--&last_name=--A--last_name--B--&street1=--A--address1--B--&street2=--A--address2--B--&city=--A--city--B--&phone=--A--phone_number--B--&state=--A--state--B--&postal_code=--A--postal_code--B--



This send the email  for  call transferred

Dispo Call URL:  VARhttp://15.138.193.31/email.php?name=--A--first_name--B--&last_name=--A--last_name--B--&street1=--A--address1--B--&street2=--A--address2--B--&city=--A--city--B--&phone=--A--phone_number--B--&state=--A--state--B--&postal_code=--A--postal_code--B--&sale_status=--A--dispo--B--&log_to_file=1



script
/srv/www/htdocs/email.php



<?php
print_r($_GET);
$subject="Vici email";
$body="";

foreach($_GET as $value){
$body.="$value\n";
}
system("echo \"$body\" | mail -s \"$subject\" ambiorixg12@gmail.com");

?>

https://github.com/inktel/Vicidial/blob/master/docs/CALL_URL_FEATURES.txt

martes, 24 de marzo de 2020

Dispo call URL

Dispo Call URL 
VARhttp://66.42.96.183/salesforce/post.php?first_name=--A--first_name--B--&last_name=--A--last_name--B--&email=--A--email--B--&company=asterisk&state=--A--state--B--&phone=--A--phone_number--B--&street=--A--address1--B--&oid=00D6g000008Nog6&sale_status=SALE&log_to_file=1

This works on SALE status




PHP

<?php
print_r($_GET);
echo shell_exec("curl -d \"first_name=$_GET[first_name]&last_name=$_GET[last_name]&email=$_GET[email]&company=$_GET[company]&city=$_GET[city]&state=$_GET[state]&phone=$_GET[phone]&street=$_GET[street]&oid=$_GET[oid]\" \"https://webto.salesforce.com/servlet/servlet.WebToLead?encoding=UTF-8\" ");
foreach($_GET as $key=>$value) {
echo system("echo '$value' > /srv/www/htdocs/salesforce/post.log ");
}
?> /srv/www/htdocs/salesforce/post.php

martes, 7 de enero de 2020

Re: Automatic callbacks

Re: Automatic callbacks

Postby mflorell » Thu Feb 07, 2019 7:39 am
Actually, there is a campaign feature that can do this:

Scheduled Callbacks Force Dial -
This feature will force an agent to a paused state and block out their screen with the next triggered USERONLY scheduled callback to be called. The agent's only option will be to dial this callback, although they are able to look at lead info before they do that. If there are multiple triggered scheduled callbacks for the agent, they all must be called before the agent can move on to handling other items. This feature will not pay attention to the Call Time that is set for the campaign, so these calls may be dialed outside of the set call time. The agent must be able to place manual dial calls for this feature to work. Default is N for disabled.