Re: Dialing Completed Leads
by mflorell » Thu Oct 22, 2020 6:51 am
When we've looked into this issue for clients it's usually one of these two causes:
1. Agents manually dialed the numbers
2. Inbound calls came in, were matched to the leads and changed their status
To confirm that the hopper isn't loading them, I'd suggest adding the "--dbdetail" flag to the "/usr/share/astguiclient/AST_VDhopper.pl" entry in the crontab, so you can see what the status of the lead was before it was loaded into the hopper.
1. Agents manually dialed the numbers
2. Inbound calls came in, were matched to the leads and changed their status
To confirm that the hopper isn't loading them, I'd suggest adding the "--dbdetail" flag to the "/usr/share/astguiclient/AST_VDhopper.pl" entry in the crontab, so you can see what the status of the lead was before it was loaded into the hopper.
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