VICIDIal call menu custom entry

https://github.com/inktel/Vicidial/blob/master/docs/ASTERISK_CONF-GEN.txt

Re: Call Menu Repoting & Real Time Tracking

Re: Call Menu Repoting & Real Time Tracking

by mflorell » Wed Jun 13, 2018 10:22 am

You have to send the call through a closed In-Group and then to the Call Menu if you want a lead_id to be tied to the call when it's in the call menu.

We usually create a "always_closed" Call Time and use that for the initial in-group, then set the after-hours action to the call menu.

If you do this, be sure to use the CLOSER option when sending calls from the call menu into the different destination in-groups, because the call will already be tagged with a lead_id.

VICIdial transfer

Closer Transfers
If your campaign is set up to allow transfers to closers then you can use the pull-down menu next to the
LOCAL CLOSER button to send calls to closer agents if you click on the LOCAL CLOSER button.
You should find out from your manager which closer group you should send your calls to.

AGENTDIRECT Transfers
A special type of Closer Transfer is an AGENTDIRECT transfer, which is a call that is in a queue for
only one specific agent. If you select an AGENTDIRECT entry from the Local Closer pull-down menu
then an “AGENTS” link will appear to the right of the number to call field. You can click on this link
to see a listing of the available agents that you can make AGENTDIRECT transfers to, and click on
one to select it. From here you can either select the CONSULTATIVE checkbox and click “Dial with
Customer” for an attended transfer, or click on the “Local Closer” button to send the call as a blind
transfer.

CONSULTATIVE Checkbox
This checkbox is only used for calls where you want to have an attended(or consultative) transfer with
a third party that is another ViciDial agent or in-group on your ViciDial system that you have selected
the Local Closer in-group(and optionally the AGENTDIRECT agent) to send the call to. Then you
select this checkbox and click on the “Dial With Customer” button.

Merging lists

Re: Merging lists

by mflorell » Wed Oct 19, 2016 6:01 am

We added a List Merge utility to the Admin Utilities section recently in svn/trunk 

mflorell

Site Admin

 

Posts: 17279

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Agent Time Detail & Export Calls Report, Calls Mismatch

Re: Agent Time Detail & Export Calls Report, Calls Mismatch

by mflorell » Mon Sep 09, 2019 9:13 am

If leads or users are deleted from your system, then the associated calls for those leads or users will not be exported as a part of the Export Calls Report.

mflorell

Site Admin

 

Posts: 17277

Joined: Wed Jun 07, 2006 3:45 pm

Location: Florida