your session has been paused

 by mflorell » Sat Mar 29, 2008 9:15 am

This feature is just an alert of an agent being paused by the system. Previously the agent wasn't notified at all. You need to figure out why the agent is being paused, usually it is caused by connectivity issues or an overloaded web server.

call transfer recording

 You can transfer a call through a different dial prefix that can start a recording using the agi-NVA_recording.agi script. https://github.com/inktel/Vicidial/blob/master/agi/agi-NVA_recording.agi

http://www.vicidial.org/VICIDIALforum/viewtopic.php?p=79426

Re: CUSTOMER NUMBER ON CALLER ID ON 3 WAY TRANSFER

 

Re: CUSTOMER NUMBER ON CALLER ID

by mflorell » Sat May 09, 2015 7:14 am

First, you have to have a carrier that will allow you to send any CID you want, then you use this campaign feature, set to CUSTOMER for your 3 way call to the 3rd party,

3-Way Call Outbound CallerID -This defines what is sent out as the outbound callerID number from 3-way calls placed by the agent, CAMPAIGN uses the custom campaign callerID, CUSTOMER uses the number of the customer that is active on the agents screen and AGENT_PHONE uses the callerID for the phone that the agent is logged into. AGENT_CHOOSE allows the agent to choose which callerID to use for 3-way calls from a list of choices. CUSTOM_CID will use the Custom CID that is defined in the security_phrase field of the list table for the lead.