The highest I've seen successfully per server was 100 agents used in an inbound only application with no waiting calls. For slow manual dial outbound I've seen a system that was able to handle 60 agents without too many issues. We usually recommend 20 agents per dialer for most applications. The largest production cluster we've had running was using a total of 850+ agents across 15 dialers with 5 web servers.
by mflorell » Thu Jan 11, 2018 6:08 am