by mflorell » Mon Dec 18, 2017 7:05 am
No, chat was designed to work like a phone call, so the agent can only handle one per session. This is also because it would be very difficult to accurately log time per chat if agents were rapidly switching between multiple active chats. We usually recommend clients that want to handle more than one chat session at a time should create additional logins and open up additional vicidial agent screens using those logins.
