Callbacks not porting to other campaign

Re: Callbacks not porting to other campaign

by mflorell » Tue Feb 28, 2017 2:33 pm

There's a setting to change that in System Settings:

Agent Only Callback Campaign Lock -This option defines whether AGENTONLY callbacks are locked to the campaign that the agent originally created them under. Setting this to 1 means that the agent can only dial them from the campaign they were set under, 0 means that the agent can access them no matter what campaign they are logged into. Default is 1.

Limit the number of leads allocated to an agent per day

Is it possible to limit the number of new leads allocated to each agent per day?

Example:

I create a new campaign – Manual Dial
20 agents are assigned to the campaign
I load a list of 10,000 leads
Each agent must be allocated only 100 new leads per day
Once they have dialled their new lead allocation they still have access to their call-backs, no answers, referrals, etc.

by mflorell » Sat Oct 22, 2016 10:03 am

We just added a feature to do this a couple weeks ago. Make sure you upgrade to the latest svn/trunk version, then go to system settings and enable "New Leads Per List Limit"

vicidial on virtual machine

Re: Vicidial Database

by mflorell » Thu Jan 19, 2017 10:14 am

CAN it be virtualized? Yes. SHOULD it be virtualized? No.

Virtualization causes all sorts of problems with VICIdial because it's a Real-Time system, it's not a good idea at all, and we tell clients that all the time, yet new clients keep trying every month 

mflorell

Site Admin

 

Posts: 15417

Joined: Wed Jun 07, 2006 2:45 pm

Location: Florida

vicidial svn update

Re: Vicidial Update (SVN)

by mflorell » Wed Jan 11, 2017 5:37 pm

On each server, run the following:
- mkdir /usr/src/astguiclient
- cd /usr/src/astguiclient
- svn checkout svn://svn.eflo.net:3690/agc_2-X/trunk
- cd trunk
-

Although, you will also need to separately update the Database Schema, this is done using the sql upgrade files found in the "extras" directory depending on the version you are upgrading from.(this is basically the instructions from the UPGRADE document)
mysql
use asterisk
\. /path/from/root/extras/upgrade_2.8.sql
\. /path/from/root/extras/upgrade_2.10.sql
\. /path/from/root/extras/upgrade_2.12.sql
\. /path/from/root/extras/upgrade_2.14.sql
quit

 perl install.pl

Yes, you should always upgrade the database first. I'll make sure I edit my post above and add that note.

voicemail and reporting

Re: Change Voicemail Server (Reporting)

by mflorell » Wed Dec 28, 2016 8:15 pm

Yes, the voicemail server has to be a dialer.

Did you try forcing a rebuild of the conf files on your servers after you changed the voicemail server in System Settings?

hide customer data from agent

by mflorell » Fri Sep 23, 2011 6:32 am

This is already a feature, "Disable Alter Customer Phone" in campaigns can be set to HIDE and there is a User setting "Agent Alter Customer Phone" that can override this per-user.

http://www.eflo.net/VICIDIALforum/viewtopic.php?p=76503

Export Lists to CSV

Re: Export Lists to CSV

by mflorell » Fri Nov 04, 2016 5:14 am

You'll have to do that from the MySQL commandline. Something like this:

SELECT * from vicidial_list INTO OUTFILE "lead_data.txt";


Then you can grab the file from your database's data directory and import it as tab-delimited(which is the default when you do "into outfile" in mysql).