hide customer number in agent interface

Re: hide customer number in agent interface

by covarrubiasgg » Wed Nov 08, 2017 3:41 pm

Disable Alter Customer Phone -If set to Y, does not change the customer phone number when an agent dispositions the call. Default is Y. Use the HIDE option to completely remove the customer phone number from the agent display.

Auto Login videowall agent

Re: Auto Login videowall agent

by blackbird2306 » Thu Nov 02, 2017 9:55 am

To send username and password with a URL, we use this scheme:

http://username:password@server/vicidial/realtime_report.php

or to start directly with WALL_4 :

http://username:password@server/vicidial/realtime_report.php?report_display_type=WALL_4

A few security things that you should be aware of:
1. Anybody who has this url can login to the site. You may want to update the password periodically.
2. If you use http instead of https for the url then the url will be sent unencrypted. If someone is sniffing your traffic they would be able to see the username and password in the url.

vicidial call logs

Re: capturing numbers in call menu

by mflorell » Fri Oct 27, 2017 12:37 pm

The numbers would be logged in the vicidial_did_log as soon as the call enters the system, so that's probably the best place to grab that data from.

removing digits on CID for incoming calls

Clean CID Number -This field allows you to specify a number of digits to restrict the incoming caller ID number to by putting an R in front of the number of digits, for example to restrict to the right 10 digits you would enter in R10. You can also use this feature to remove only a leading digit or digits by putting an L in front of the specific digits that you want to remove, for example to remove a 1 as the first digit you would enter in L1. Default is empty. If more than one rule is specified make sure you separate them with a space and the R will run before the L. 

ON DID settings 

List resets all statuses including DNC

List resets all statuses including DNC to dailable

by SPAMSAM » Fri Oct 13, 2017 9:19 am

When I reset a list It resets all statuses including DNC and SALE to dialable, even though they are not listed under Dial Statuses in the campaign.

I have already run a database repair and am pretty sure its just a setting that I'm missing somewhere.

Which setting could cause vicidial to do this?

VERSION: 2.9-441a
BUILD: 140612-1628 
Asterisk: 1.8.23.0

SPAMSAM

 

Posts: 14

Joined: Tue Jan 17, 2017 4:00 am

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Re: List resets all statuses including DNC to dailable

by mflorell » Fri Oct 13, 2017 10:25 am

That's exactly how it is supposed to work, it has always worked that way, for over 14 years no

List specification in a campaign

List specification in a campaign

by antuan » Mon Oct 09, 2017 4:22 pm

hello, 

i would like to help me with something about outbound calls.
I have one campaign that has 5 lists from which only 2 are active(Y) at this moment and the rest are inactive(N).
When agents are logging in the specific campaign they receive calls at Hopper from the 2 active lists.

The question is:Can i choose from all the agents in the campaign a specific agent that he will see only 1 from 2?

For example i want from the 5 agents, 4 to be able to see both lists and 1 of them to be able to see the one i will choose.
with few words to be more understandable i want to determine to specific agents the lists that are able to work with in a campaign.

The specific problem doesn't exist with the inbound calls, because there i can choose the agent that will accept the inbound calls i wish.

Thank you.

Vicibox 6.4 from Vicibox_v.6.0.x86_64-6.0.4.preload.iso | Vicidial VERSION: 2.12-565a BUILD: 160827-0917 | Asterisk 1.8.32.3-vici | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

antuan

 

Posts: 26

Joined: Mon Mar 21, 2016 6:10 pm

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Re: List specification in a campaign

by mflorell » Mon Oct 09, 2017 6:46 pm

If you use Manual dial mode and no-hopper dialing with owner-only dialing then you can do what you describe.

If you want to do this auto-dial, then you would have to use separate campaigns.

Re: Onhook feature for Incoming calls

Onhook feature for Incoming calls

by hiteshg » Fri Oct 06, 2017 12:44 am

SCRATCH INSTALL| Single Server | Sangoma PRI Card A101e (Single Port) | No Extra Software After Installation |Intel Xeon Quad Core | 16GiB RAM | 
OS- CentOS 6.8
Vicidial Version installed : 2.12-476a
Asterisk : asterisk-1.8.23.0-vici.tar.gz
DAHDI : 2.11

We have setup onhook feature for Incoming calls in a campaign.

Everything works fine when we test with a single incoming call and single agent.

The issue is when we have more multiple incoming calls and multiple agent login in this campaign the IP Phone / Softphone ring for the 1st call and rest call remains in the queue unless and until the first call is answered. 

We want when there are multiple Incoming calls in this campaign it should get allocate / transferred to the agent IP Phone / Softphone for the available agent. If the number of calls is increased then the number of agent rest of the calls can be in queue.

Re: Onhook feature for Incoming calls

by mflorell » Fri Oct 06, 2017 5:00 am

You just described exactly how on-hook inbound calls should work.

It is not designed for high-volume call centers. It is not designed for many calls in queue.

On-hook agent phones uses a lot of resources and greatly reduces the capacity of your system.