hooper level

Re: Inbound calls and hopper issue

by mflorell » Sat May 12, 2018 6:33 am

If that is happening, your hopper is probably set WAY too high. The Hopper Level shouldn't be higher than the number of calls you place in a couple of minutes.

CHANGE OR INSTALL NEW LANGUAGE IN VICIDIAL

If language menu is disable then apply following steps to enable language menu :

1) Go to Admin menu.

2) Then click on System Settings .

3) Search “Enable Languages”. If it is 0 then change it to 1.

4) Go to Users Menu and modify your admin user.

5) Search “Modify Languages” . If it is 0 then change it to 1.

Apply following steps to change language of admin and agent :

1) Go to vicidial Admin portal.

2) Click on Admin menu.

3) Select Languages menu.

4) There are some menu in header portion. Now click on “Add A New Language”.

5) Add language ID , description and code. As well as select admin user group which you want to add.

6) Click on “Import Phrases”.

7) Select language ID which you want to import language. Then select Import action.

8) Go to this link : http://vicidial.org/translations/. All available dictionaries will be placed in this link.

9) These translation dictionaries can simply be imported into the “Import Data” and submit it.

Note: Inextrix is not associated with VICIdial directly.

http://vicidial.org/translations/
http://inextrix.com/blog/change-or-install-new-language-in-vicidial

Call transfer recording after agent's 3-way leave

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9 posts • Page 1 of 1

Call transfer recording after agent's 3-way leave

by urmi.l » Mon Jul 22, 2013 3:56 am

Hello,

I m having vicidial and working fine. 
VERSION: 2.4-364a | Asterisk 1.4.44 | Single Server | No Extra Software After Installation | CentOS release 5.5

I m having the issue with call recording of transfered calls. Below is my scenario : 

1). Agent gets outbound call connected with client.
2). Agent calls other supervisor by clicking on Transfer Button => Dial with Customer.
3). Once the supervisor picks up the call, all 3 will be in conference.
4). Now, agent will hangup the call by clicking 3-way leave button.

Now I need the call recording of all three. i.e agent, client and supervisor. I have followed the below link. But its not working.
http://www.vicidial.org/VICIDIALforum/v ... =4&t=25691
-Any suggestions Pls.

-Thanks.

urmi.l

 

Posts: 106

Joined: Mon Jun 04, 2012 4:04 am

Location: India

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Re: Call transfer recording after agent's 3-way leave

by mflorell » Mon Jul 22, 2013 6:08 am

I just set this up for a client last week, here's what I added to the Admin -> System Settings -> Custom Dialplan:

; recording of 3way call through defaultlog context call menu
exten => _871NXXNXXXXXX,1,Dial(${TRUNKloop}/86${EXTEN:2},,To)
exten => _871NXXNXXXXXX,n,Hangup

exten => _861NXXNXXXXXX,1,Answer
exten => _861NXXNXXXXXX,n,Goto(defaultlog,9${EXTEN:2},1)
exten => _861NXXNXXXXXX,n,Hangup


Then I set Reload Dialplan On Servers to "1" below it, then submitted the form.

Then I set the 3-way Dial Prefix in the campaign to "87" and it worked.

vicidial survey

Re: Agent Transfer to Survey 8366 or other custom exten

by mflorell » Thu May 31, 2018 7:40 am

The survery responses get saved to the security_phrase field in the vicidial_list table.

vicidial flushing DB

by mflorell » Sat Mar 28, 2009 9:33 am

If you had followed the installation instructions this table should be cleared every hour. 

There is a crontab entry that does this: 

### flush queue DB table every hour for entries older than 1 hour 
11 * * * * /usr/share/astguiclient/AST_flush_DBqueue.pl -q

Cancel transfer attempt before dial timeout

Re: Cancel transfer attempt before dial timeout

by mflorell » Thu Apr 19, 2018 6:13 am

Have you tried a 3way dial prefix of '88'? This only works if you use a normal dial prefix of '9' though. What it does is forces all 3way calls to answer internally as soon as they are placed, so you can hang up any time you want.

DNC call menu

Yes, you can drop to a Call Menu(safe harbor drop action = CALLMENU) and use the cm_dnc.agi script to do that:

# cm_dnc.agi version 2.14
# 
# Designed to work with Cell Menus to allow setting of a number as DNC or NI
# This script is meant as a replacecment for the agi-VDADinbound_NI_DNC_CIDlookup.agi
# script. It is designed to work easily in the Call Menu framework, it plays no
# audio itself, and it has more options.
#
# Flag Options:
# 1- run as DNC status or NI status (Default=NI)
# 2- default to insert into the vicidial_dnc table for DNC selections (Default=YES)
# 3- campaign to take dnc settings from(overrides option 2)
# 4- call menu option to send the call to after executing (Default=B)
# 5- if option 3 is used, search for lead in campaign lists or whole system(CAMP or SYS) (Default=SYS)
#
# example of what to put in the AGI entry for a Call Menu AGI route:
# cm_dnc.agi,DNC---YES---TESTCAMP---B---CAMP

http://www.vicidial.org/VICIDIALforum/viewtopic.php?f=4&t=38254

mflorell

Site Admin

 

Posts: 16729

Joined: Wed Jun 07, 2006 3:45 pm

Location: Florida