Hiding phone numbers on UI interface from agents

by mflorell » Fri Sep 23, 2011 6:32 am

This is already a feature, "Disable Alter Customer Phone" in campaigns can be set to HIDE and there is a User setting "Agent Alter Customer Phone" that can override this per-user.

List Mix

by mflorell » Thu May 27, 2010 4:32 pm

It's not experimental, it is just too much control for about 99.5% of ViciDial users out there. We have a couple clients using it and it works great if you keep very close tabs on your lists. What we see when clients usually call us with dialing problems that have List Mix enabled is that most of their lists need to be reset or they do not have the right statuses selected. 

An example: a client called up with problems. We looked at their settings and ran the hopper script and saw that with a hopper level of 100 they were only actually inserting 11 leads be run because most of their lists had no leads available to be dialed. List Mix only does exactly what you tell it to, nothing more, and that means you have to do most of the work setting the right ratios and statuses and resetting the lists.

Re: Call Note

by mflorell » Fri Sep 29, 2017 9:56 am

Campaign Detail -> Call Notes Per Call

Call Notes Per Call -Setting this option to ENABLED will allow agents to enter in notes for every call they handle in the agent interface. The notes entry field will appear below the Comments field in the agent interface. Also, if the Agent User Group is allowed to view Call Logs then the agent will be able to view past call notes for a lead at any time. Default is DISABLED.

Re: Add FPG number on agent screen

by mflorell » Sat Sep 22, 2018 4:26 pm

We added the dispo_add_FPG.php script for a client to do something similar. They had this trigger based on the Agent Selected Disposition of the call, so it was very easy on the agent side of things.


# dispo_add_FPG.php
#
# This script is designed to be used in the "Dispo URL" field of a campaign
# or in-group. It adds the phone_number of the call to a designated inbound 
# Filter Phone Group
#
# This script is part of the API group and any modifications of data are
# logged to the vicidial_api_log table.
#
# Example of what to put in the Dispo URL field:
# VARhttp://192.168.1.1/agc/dispo_add_FPG ... _to_file=1
# 
# Definable Fields: (other fields should be left as they are)
# - log_to_file - (0,1) if set to 1, will create a log file in the agc directory
# - sale_status - (SALE---XSALE) a triple-dash "---" delimited list of the statuses that are to be moved
# - FPG_id - (999,etc...) the Filter Phone Group ID that you want the phone number to be inserted into

mflorell

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Re: vicidial_dmtf_log empty table

by muyousif » Sat Sep 15, 2018 1:05 pm

Ok I was able to solve this issue. Actually asterisk was not generating/passing dtmf events to listencron asterisk manager user. I had to add dtmf in asterisk manager file for cron and listencron users which solved the issue.

[cron]
secret = 1234
read = system,call,log,verbose,command,agent,user,originate,dtmf
write = system,call,log,verbose,command,agent,user,originate,dtmf

[listencron]
secret = 1234
read = system,call,log,verbose,command,agent,user,dtmf
;read = all
write = command

ViciBox v.6.0.3 | VERSION:

setup inbound dialplan to pass thru different sip extens

Re: setup inbound dialplan to pass thru different sip extens

by williamconley » Wed Sep 12, 2018 5:14 pm

Create an Ingroup. Be sure to set the next agent to "ring all".

Create the DID and set the route to INGROUP and select the ingroup you just created.

Pathway for the calls: Carrier -> DID -> Ingroup

Create a Campaign allow inbound/blended. Either with dial method "inbound man" or "ratio". Check the box to allow the Ingroup you created for this campaign.

Create a remote agent for each agent. Assign the remote agent to the campaign you just created. Be sure to select the Ingroup you created earlier for each agent. Be sure each agent has "OnHook" checked.

When you Activate the remote agents, all inbound calls will then ring all the agent phones just like an old-fashioned shared telephone line at any office. First one to answer, wins. All others will get dead air followed (eventually) by a disconnect tone.

The manual has more detailed instructions for each of these steps. My advice is to start at page one of the manual and go through ALL the steps to prove your dialer is functional. Additionally, when you're done the only thing missing will likely be the remote agents and/or onhook setting. I'm not sure that's covered in the "beginning to end" walk through to set up the server.

Fixing recordings forbideen error 403

 chmod -R 755 /var/spool/asterisk