voicemail and reporting

Re: Change Voicemail Server (Reporting)

by mflorell » Wed Dec 28, 2016 8:15 pm

Yes, the voicemail server has to be a dialer.

Did you try forcing a rebuild of the conf files on your servers after you changed the voicemail server in System Settings?

hide customer data from agent

by mflorell » Fri Sep 23, 2011 6:32 am

This is already a feature, "Disable Alter Customer Phone" in campaigns can be set to HIDE and there is a User setting "Agent Alter Customer Phone" that can override this per-user.

http://www.eflo.net/VICIDIALforum/viewtopic.php?p=76503