Re: Is there a way in SQL to determine who will get next call

Re: Is there a way in SQL to determine who will get next cal

by mflorell » Mon Sep 24, 2018 6:28 am

You will be looking in the vicidial_live_agents table, but the query would be different depending on the "Next Agent Call" setting in the campaign/in-group that the call belongs to.

SQL or API to determine number of calls ringing?

Re: SQL or API to determine number of calls ringing?

by mflorell » Mon Sep 10, 2018 5:06 am

Yes, the vicidial_auto_calls table can tell you this information.

Proper Ratio for Remote Agent Survey Dialing

Re: Proper Ratio for Remote Agent Survey Dialing

by mflorell » Mon Sep 10, 2018 5:06 am

You should always dial at RATIO with 1.0 dial level for Remote Agent survey dialing. To increase your dialing rate you need to increase the Number of Lines in the Remote Agent entry.

Re: Call Note

Re: Call Note

by mflorell » Fri Sep 29, 2017 10:56 am

Campaign Detail -> Call Notes Per Call

Call Notes Per Call -Setting this option to ENABLED will allow agents to enter in notes for every call they handle in the agent interface. The notes entry field will appear below the Comments field in the agent interface. Also, if the Agent User Group is allowed to view Call Logs then the agent will be able to view past call notes for a lead at any time. Default is DISABLED.