Losing CID

Losing CID

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Losing CID

by tim33 » Sun Aug 27, 2017 10:02 pm

Web based GUI:
VERSION: 2.12-560a
BUILD: 160617-1427

Command line info:
ViciBox v.7.0.3-160505

In my campaign I have set Drop Action to CALLMENU. Dropped outbound calls that then go into a queue from the CALLMENU do not pass CID to the agent. Instead they pass something like Y8281228540000057045.

When customers call inbound and get the Callmenu the CID is passed to the agent.

The Callmenu settings for 1 are Route: Ingroup, Handle method: CID

tim33

 

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Joined: Thu Jul 07, 2016 1:15 am

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Re: Losing CID

by mflorell » Mon Aug 28, 2017 5:03 am

You need to set the handle method to CLOSER

Soundboard Delay After about an hour of use

Re: Soundboard Delay After about an hour of use

by mflorell » Mon Jan 23, 2017 6:18 pm

How many records are in the vicidial_manager table when you are having these issues? (select count(*) from vicidial_manager;)

Fix

The table is pruned every hour, but you can adjust a crontab entry to make it trim every 15 minutes if you like:

### flush queue DB table every hour for entries older than 1 hour (changed to 15 minutes)
11,26,41,56 * * * * /usr/share/astguiclient/AST_flush_DBqueue.pl --seconds=900 -q

mflorell

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vicidial DB structure

vicidial DB structure  http://viciwiki.com/index.php/Vicidial_Database_Structure