| NEW - New Lead - Lead has not been called, or cannot be called | |
| QUEUE - Lead To Be Called - Lead is about to be sent to an agent | |
| INCALL - Lead Being Called - Agent is talking to the lead | |
| DROP - Agent Not Available - Call was dropped while customer was waiting for an agent | |
| XDROP - Agent Not Available IN - Call was dropped while customer was waiting for an agent on an inbound call | |
| NA - No Answer AutoDial - Any outbound call that does not receive an Answer signal(or other signal) from the carrier. This can include ring-no-answer, disconnected, carrier congestion and other errors | |
| CALLBK - Call Back - Callback, both scheduled and non-scheduled | |
| CBHOLD - Call Back Hold - Scheduled ANYONE callback that has not hit it's trigger, or an AGENTONLY callback | |
| A - Answering Machine - Agent-defined Answering Machine | |
| AA - Answering Machine Auto - Dialer-defined Answering Machine | |
| AM - Answering Machine Sent to Mesg - AMD(Answering Machine Detection) call sent to a message to be played | |
| AL - Answering Machine Msg Played - AMD(Answering Machine Detection) call sent to a message and message has been played | |
| AFAX - Fax Machine Auto - Dialer-defined Fax Machine | |
| B - Busy - Agent-defined Busy signal | |
| AB - Busy Auto - Carrier-received Busy signal | |
| DC - Disconnected Number - Agent-Defined Disconnected number | |
| ADC - Disconnected Number Auto - Carrier-received Disconnected number | |
| DEC - Declined Sale - Agent-defined status | |
| DNC - DO NOT CALL - If defined, lead will also go in the VICIDIAL DNC list | |
| DNCL - DO NOT CALL Hopper Match - status of a lead that matches the phone number of a lead that has been placed in the VICIDIAL DNC list | |
| DNCC - DO NOT CALL Hopper Match Campaign- status of a lead that matches the phone number of a lead that has been placed in the VICIDIAL Campaign-specific DNC list for this Campaign | |
| SALE - Sale Made - Agent-defined status | |
| N - No Answer - Agent-defined status | |
| NI - Not Interested - Agent-defined status | |
| NP - No Pitch No Price - Agent-defined status | |
| PU - Call Picked Up - Status that a call is changed to as soon as the carrier has sent the Answer signal and before the call is sent on to an agent | |
| PM - Played Message - outbound broadcast or SURVEY campaign status for when a message has been played to the customer | |
| XFER - Call Transferred - Call has been sent from an agent to a Closer agent | |
| ERI - Agent Error - An agent has closed their browser before dispositioning a lead | |
| DONEM - Agent placed a manual dial phone call and then closed their browser before dispositioning a lead | |
| SVYEXT - Survey sent to Extension - Survey outbound campaign status only | |
| SVYVM - Survey sent to Voicemail - Survey outbound campaign status only | |
| SVYHU - Survey Hungup - Survey outbound campaign status only | |
| SVYREC - Survey sent to Record - Survey outbound campaign status only | |
| HXFER - Hold Recall Transfer to another in-group | |
| HOLDTO - Hold time option call termination on inbound call | |
| QVMAIL - Queue Abandon Voicemail Left | |
| RQXFER - Re-Queue Transfer back to agent | |
| CPDATB - Sangoma Call Progress Detection CPD All-Trunks-Busy | |
| CPDB - Sangoma Call Progress Detection CPD Busy | |
| CPDNA - Sangoma Call Progress Detection CPD No-Answer | |
| CPDREJ - Sangoma Call Progress Detection CPD Reject | |
| CPDINV - Sangoma Call Progress Detection CPD Invalid-Number | |
| CPDSUA - Sangoma Call Progress Detection CPD Service-Unavailable | |
| CPDSI - Sangoma Call Progress Detection CPD Sit-Intercept | |
| CPDSNC - Sangoma Call Progress Detection CPD Sit-No-Circuit | |
| CPDSR - Sangoma Call Progress Detection CPD Sit-Reorder | |
| CPDSUK - Sangoma Call Progress Detection CPD Sit-Unknown | |
| CPDSV - Sangoma Call Progress Detection CPD Sit-Vacant | |
| CPDUK - Sangoma Call Progress Detection CPD Unknown | |
| CPDERR - Sangoma Call Progress Detection CPD Error | |
| TIMEOT - Inbound call Drop Timeout, call waited until drop-seconds and was sent on to the drop action | |
| AFTHRS - Inbound after hours drop, call received outside of in-group call time | |
| NANQUE - Inbound no agent no queue drop, no agent logged in | |
| RAXFER - Remote Agent API transfer | |
| ALTNUM - Agent manual Dial Alternate number dialing, number dialed before final disposition | |
| DISPO - Agent in disposition screen when they closed their web browser wiithout selecting dispisition | |
| WAITTO - Wait time option call termination on inbound call | |
| PDROP - Pre-routing dropped call, call hung up the instant the Answer signal is received | |
| IVRXFR - Outbound drop to Call Menu | |
| SVYCLM - Survey sent to Call Menu - Survey outbound campaign status only | |
| MLINAT - Multi-Lead auto-alt-dial lead set to inactive |
https://github.com/inktel/Vicidial/blob/master/docs/VICIDIAL_statuses.txt
http://vicidial.org/docs/VICIDIAL_statuses.txt
