Call Menu > Ingroup is not showing

Re: Survey to Call Menu > Ingroup is not showing UID as phon

by tanvirvalolok » Wed Aug 28, 2019 2:28 am

ambiorixg12 wrote:Set the Call Handle Method to CLOSER and re test

vicidial_live_agents keeps locking

Re: vicidial_live_agents keeps locking

by mflorell » Mon Mar 02, 2015 10:18 am

The database is the bottleneck, other than off-loading reports to a slave database there is no way to cluster the database. But, for 90 agents there is no reason you can't run that off of a single database server. We have clients with over 500 agents that run on a single database server with no problems. If you have the proper hardware and the proper configuration it can handle a very large number of agents.

I wouldn't recommend a RAID 0 for DB usage, at the least you should use RAID 10, so any single drive failure won't cause data loss. Also, we only recommend LSI Logic MegaRAID cards(Dell Perc cards are NOT the same).

VICIDIAL cluster note

installation command vicibox-install
1) Install DB and Web server 

Audio server is the same DB and WEB  ( need to be changed on the system setting)

Recording server is the telephony server

We need to add the telephony server to the  Web server

voicemails server has to be  dialer

* * * * * /usr/share/astguiclient/AST_VDhopper.pl
@reboot /sbin/service asterisk start

Setting to increase calls on VICIdial

System Setting :  
Auto Dial Limit
Max FILL Calls per Second:


CP setting

Auto Dial Level:


Minimum Hopper Level:

Automatic Hopper Level:

Server Setting

Max Trunks:

Max Calls per Second:

recording custom audio vicidial

To record an audio prompt from a phone that is registered on the system, dial 8168 and follow the instructions for recording a message (the pin number it asks for is 4321). Once the message is recorded, write down the prompt ID that it will read back to you (the prompt IDs start at 85100001). After two minutes this recording should be available in the Audio Store.

VICI cluster

1) Instalacion de Web Server IP
2) Slave DB no, 
3) Master

---  ViciBox v.8.1 Install Summary  ---

Expert   : Yes
Legacy   : No
Database : Yes
Web      : Yes
Redirect : Yes
PMA      : Yes
Telephony: No
Archive  : No
Firewall : Disabled

---  Configuration Information  ---
-  Database  -
SVN Rev  : 3130
IP Addr  : 64.154.38.232
Name     : asterisk
User     : cron
Password : 1234
Cust User: custom
Cust Pass: custom1234
Port     : 3306

Re: Restore database backup

Top

Re: Restore database backup

by mflorell » Thu Dec 18, 2014 7:03 am

Here is how we recommend doing a restore onto a fresh vicibox install:

Backup Process:
- /usr/share/astguiclient/ADMIN_backup.pl --help (to see options)
- /usr/share/astguiclient/ADMIN_backup.pl --without-web –debugX

Restore Process:
- ls -lat /var/log/astguiclient/archive/
- cd /var/log/astguiclient/archive/
- tar xvfz 192.168.1.5_ALL_0.tar.gz
- cd var/log/astguiclient/archive/
- mv 192.168.1.5* /
- cd /
- ls -lat
- tar xvf 192.168.1.5_VOICEMAIL_0.tar
- tar xvf 192.168.1.5_CONF_0.tar
- tar xvf 192.168.1.5_BIN_0.tar
- tar xvf 192.168.1.5_LINUX_0.tar
- tar xvf 192.168.1.5_SOUNDS_0.tar
- (check for other tar files if you used other backup options)
- gunzip 192.168.1.5asterisk0.gz
- mysql asterisk
- \. 192.168.1.5asterisk0
- quit

Add FPG number on agent screen

Re: Add FPG number on agent screen

by mflorell » Sat Sep 22, 2018 4:26 pm

We added the dispo_add_FPG.php script for a client to do something similar. They had this trigger based on the Agent Selected Disposition of the call, so it was very easy on the agent side of things.


# dispo_add_FPG.php
#
# This script is designed to be used in the "Dispo URL" field of a campaign
# or in-group. It adds the phone_number of the call to a designated inbound 
# Filter Phone Group
#
# This script is part of the API group and any modifications of data are
# logged to the vicidial_api_log table.
#
# Example of what to put in the Dispo URL field:
# VARhttp://192.168.1.1/agc/dispo_add_FPG ... _to_file=1
# 
# Definable Fields: (other fields should be left as they are)
# - log_to_file - (0,1) if set to 1, will create a log file in the agc directory
# - sale_status - (SALE---XSALE) a triple-dash "---" delimited list of the statuses that are to be moved
# - FPG_id - (999,etc...) the Filter Phone Group ID that you want the phone number to be inserted into

mflorell

Site Admin

 

Posts: 17257

Joined: Wed Jun 07, 2006 2:45 pm

Location: Florida

Re: How to Show CallerId used when exporting report

Re: How to Show CallerId used when exporting report

by mflorell » Wed Aug 14, 2019 7:56 pm

In Reports -> Admin Utilities, there is a Dial Log Report that will have the CID used for every call. You can also use the Export Calls Carrier Report to export this information as well.

mflorell

Site Admin

 

Posts: 17257

Joined: Wed Jun 07, 2006 2:45 pm

Location: Florida

Re: Cancel Callback Hold

Re: Cancel Callback Hold

by mflorell » Sat Aug 02, 2014 7:43 am

If you set up the "AST_DB_dead_cb_purge.pl" script in your crontab then it can periodically clear out callback entries for leads that have had their status changed. Make sure to read the comments so you set the proper options:

dial1:~ # /usr/share/astguiclient/AST_DB_dead_cb_purge.pl --help
allowed run time options:
[--purge-non-cb] = delete callback records of leads with no CBHOLD/CALLBK status
[--remove-dup-cb] = remove older duplicate callbacks for same user and lead_id
[--test] = test
[--quiet] = quiet
[--debug] = verbose debug messages
[--debugX] = extra verbose debug messages

vicidial delete recordings

/usr/bin/find /var/spool/asterisk/monitorDONE -maxdepth 2 -type f -mtime +2 -print | xargs rm -f




http://www.vicidial.org/VICIDIALforum/viewtopic.php?f=4&t=15446&sid=554b40be576253721b989602408ca1b0