Re: Report Discrepancy
by mflorell » Mon Oct 02, 2017 11:39 am
Those two reports pull that data from different log tables with different queries.
The Agent Status Detail report is pulling from the vicidial_agent_log
The User Stats page pulls that first data table from the vicidial_log and vicidial_closer_log table
Since the User Stats table is pulling data from two tables and adding them together, it's possible there are duplicates in there depending on how the call was handled.
The Agent Status Detail report is pulling from the vicidial_agent_log
The User Stats page pulls that first data table from the vicidial_log and vicidial_closer_log table
Since the User Stats table is pulling data from two tables and adding them together, it's possible there are duplicates in there depending on how the call was handled.
For status summaries I'd say the Agent Status detail report, because it is pulling from a single table.
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