Call Menu Repoting & Real Time Tracking

Call Menu Repoting & Real Time Tracking

by mflorell » Wed Jun 13, 2018 8:17 am

If the call goes to a Call Menu with no lead_id attached, then it will not log the key presses to any lead.

How are the calls getting to the Call Menu?

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Re: Call Menu Repoting & Real Time Tracking

by ZeeTech » Wed Jun 13, 2018 8:24 am

Calls are coming through a DID number. 
DID Route: is set to required Call Menu, how we can enable lead_id ?

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Re: Call Menu Repoting & Real Time Tracking

by mflorell » Wed Jun 13, 2018 9:22 am

You have to send the call through a closed In-Group and then to the Call Menu if you want a lead_id to be tied to the call when it's in the call menu.

We usually create a "always_closed" Call Time and use that for the initial in-group, then set the after-hours action to the call menu.

If you do this, be sure to use the CLOSER option when sending calls from the call menu into the different destination in-groups, because the call will already be tagged