voicemail and reporting

Re: Change Voicemail Server (Reporting)

by mflorell » Wed Dec 28, 2016 8:15 pm

Yes, the voicemail server has to be a dialer.

Did you try forcing a rebuild of the conf files on your servers after you changed the voicemail server in System Settings?

hide customer data from agent

by mflorell » Fri Sep 23, 2011 6:32 am

This is already a feature, "Disable Alter Customer Phone" in campaigns can be set to HIDE and there is a User setting "Agent Alter Customer Phone" that can override this per-user.

http://www.eflo.net/VICIDIALforum/viewtopic.php?p=76503

Export Lists to CSV

Re: Export Lists to CSV

by mflorell » Fri Nov 04, 2016 5:14 am

You'll have to do that from the MySQL commandline. Something like this:

SELECT * from vicidial_list INTO OUTFILE "lead_data.txt";


Then you can grab the file from your database's data directory and import it as tab-delimited(which is the default when you do "into outfile" in mysql).

VICIDIAL API

audio_playback - 

DESCRIPTION:
Basic play/stop/pause/resume/restart audio in agent session

NOTE: PAUSE/RESUME/RESTART features only work with Asterisk 1.8 and higher
       (In Asterisk versions earlier than 1.8 you can replicate RESTART using PLAY and dial_override=Y)

VALUES:
 stage - 
  REQUIRED, choices are below:
   PLAY - starts playing of new audio file in agent session
   STOP - kills playback of audio in agent session
   PAUSE - pauses playing of audio
   RESUME - resumes playing of audio after pause
   RESTART - restarts playback at beginning of audio
 value - 
  REQUIRED for stage of 'PLAY', name of audio file in audio store to play, must NOT have extension
 dial_override - 
  OPTIONAL, (Y or N), default is N. Allows you to PLAY without issuing a STOP to a currently playing audio file


EXAMPLE URLS:
http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1000&function=audio_playback&value=ss-noservice&stage=PLAY
http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1000&function=audio_playback&stage=STOP
http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1000&function=audio_playback&stage=PAUSE
http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1000&function=audio_playback&stage=RESUME
http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1000&function=audio_playback&stage=RESTART
http://server/agc/api.php?source=test&user=6666&pass=1234&agent_user=1000&function=audio_playback&value=ss-noservice&stage=PLAY&dial_override=Y

RESPONSES:
ERROR: no user found - 6666
ERROR: agent_user is not logged in - PLAY|6666 
ERROR: audio_playback not valid - ss-noservice|PLAY|6666
ERROR: audio_playback error - entry is empty - PLAY|6666
ERROR: audio_playback error - no session data - PLAY|6666
ERROR: audio_playback error - no audio playing in agent session - 8600051|10.10.10.15|PAUSE|6666
ERROR: audio_playback error - audio already playing in agent session - 8600051|10.10.10.15|PLAY|6666
NOTICE: audio_playback previous playback stopped - PLAY|Y|6666
SUCCESS: audio_playback function sent - ss-noservice|PLAY|6666

http://www.vicidial.org/docs/NON-AGENT_API.txt

http://vicidial.org/docs/AGENT_API.txt

Playing a sound

http://104.156.245.213/agc/api.php?source=test&user=6666&pass=12446&agent_user=agent100&function=audio_playback&value=demo-congrats&stage=RESUME




adding a user

http://104.156.245.213/vicidial/non_agent_api.php?source=test&function=add_user&user=6666&pass=10446&agent_user=1000&agent_pass=9999&agent_user_level=1&agent_full_name=Testing+Person&agent_user_group=AGENTS

vicidial and centos

http://www.vicidial.org/VICIDIALforum/viewtopic.php?p=36437

pop up information in inbound

Re: pop up information in inbound

by Zia » Mon Aug 18, 2014 7:48 am

Hi,

Here we can go to the DID and serch for "In-Group Call Handle Method" default you will find CID there, just change it to CIDLOOKUP and submit.
your problem is solved....

vicidial chat

CHAT MESSAGING   Started 2014-05-01 Updated 2016-03-05


After over 18 months of development, the Chat Messaging system for Vicidial was added to svn/trunk on December 13th, 2015(svn revision 2428). Our Chat messaging allows for customers to chat with agents from websites, as well as allowing managers to chat with agents and agents to chat with other agents all within their existing agent screen.

The Chat Messaging built into Vicidial is entirely web-based and uses it's own protocol. Also, all messages are logged and searchable though the Agent-Manager Chat Log accessible through the Admin Utilities webpage.


UPDATE 2015-12-19: We added several security enhancements related to the chat functionality. We strongly recommend that you update your system to svn/trunk revision 2435 or higher if you are running revision between 2428 and 2434. We also added dynamic language capability throughout the chat screens.

UPDATE 2016-03-05: We added the ability to transfer a customer chat to another chat group or agent.