fixing vici repo issue

 zypper addrepo -f http://packman.inode.at/suse/openSUSE_Leap_15.2/ packman

https://opensuse-guide.org/repositories.php

Re: Increase the length of recordings

 

Re: Increase the length of recordings

by mflorell » Fri Nov 13, 2020 12:46 pm

This is set in the Modify Server admin page for each server on your system:

Recording Limit -
This field is where you set the maximum number of minutes that a call recording initiated by the system can be. Default is 60 minutes. This setting also limits the amount of time a 3-way call that has been left by an agent will stay up before it is terminated.

mflorell

Site Admin

 

Posts: 17607

Joined: Wed Jun 07, 2006 2:45 pm

Location: Florida

Re: Dialing Completed Leads

 

Re: Dialing Completed Leads

by mflorell » Thu Oct 22, 2020 6:51 am

When we've looked into this issue for clients it's usually one of these two causes:
1. Agents manually dialed the numbers
2. Inbound calls came in, were matched to the leads and changed their status

To confirm that the hopper isn't loading them, I'd suggest adding the "--dbdetail" flag to the "/usr/share/astguiclient/AST_VDhopper.pl" entry in the crontab, so you can see what the status of the lead was before it was loaded into the hopper.

Call status report with caller numbers

 by mflorell » Sun Aug 23, 2020 11:49 am

That's the whole reason we created "Drop Lists" as a feature in VICIdial:

"Drop Lists are a feature that allows you to add new leads to a list built from DROPped calls from inbound groups 

on a scheduled basis. To enable Drop Lists, you need to go to Admin -> System Settings, and Enabled Drop Lists. 

Then you can go to Lists -> Drop Lists, and Add a New Drop List."

mflorell

Site Admin

 

Posts: 17578

Joined: Wed Jun 07, 2006 3:45 pm

Location: Florida

Top

Loading new leads with existing call status

 

Re: Loading new leads with existing call status

by mflorell » Tue Jul 26, 2016 8:07 am

You can use the CLI lead loader to load leads with a pre-defined status, just use the "standard" format:
/usr/share/astguiclient/VICIDIAL_IN_new_leads_file.pl --help

standard:
vendor_lead_code|source_id|list_id|phone_code|phone_number|title|first_name|middle|last_name|address1|address2|address3|city|state|province|postal_code|country|gender|date_of_birth|alt_phone|email|security_phrase|COMMENTS|called_count|status|entry_date|multi-alt-entries
3857822|31022|105|01144|1625551212|MRS|B||BURTON|249 MUNDON ROAD|MALDON|ESSEX||||CM9 6PW|UK||||||COMMENTS|2|B|2007-08-09 00:00:00|7275551212_1_work!7275551213_61_sister house!7275551214_44_neighbor

AMD call delay

 Have you tried not using AMD at all? We usually recommend to our clients that they try to not use it because of the delay it adds to routing calls to agents.

http://vicidial.org/VICIDIALforum/viewtopic.php?f=4&t=39700

vicidial redirect and virtual host

create this  file vultr.conf

on

/etc/apache2/vhosts.d

<VirtualHost *:34582>

    ServerName 195.179.196.98

    DocumentRoot "/srv/www/htdocs/vultr/"

</VirtualHost>

---------------------------

make the the custom port  to listen  34582

/etc/apache2/Listen.conf

<IfDefine SSL>

        <IfDefine !NOSSL>

        <IfModule mod_ssl.c>

                Listen 443

        </IfModule>

        </IfDefine>

</IfDefine>

# ViciBox Dynamic Portal

Listen 81

Listen 446

Listen 34582