This campaign has 0 leads in the dial hopper

There are three main things that can prevent leads from loading into the hopper when the server is setup and running correctly. 

1. There are no leads in the local call time you have specified. Remember this is local to the leads location. So if you have it set to 12pm to 5pm and it is 9am where all your leads are it will not load leads. Change the local call time for the campaign. 

2. No dialable Dial statuses. If your campaign only has NEW set as a dial status and you have no leads in your list that are NEW it wont be able to load leads. Add other dial statuses to the campaign. 

3. All leads with a Dial status allowed by the campaign are marked as CALLED. Vicidial will only call leads that are set to NOT CALLED in the list. Reset the list and the leads will be marked as NOT CALLED. Note, resetting the list will NOT change the dial statuses just the called status for a lead. 

If none of these help there is most likely something wrong on your server, or you are using an advanced feature of Vicidial (lead filters, lead recycling, etc) and should read up on it more before continuing.


3) There are some basic requirements to get leads to load into the hopper (use Detail View for the campaign and check these):
* Local Call Time (set this to 24 hour for testing)
* Lead Filter (Set this to NONE)
* Dial Status 1: NEW should already be there, be sure the list assigned to the campaign has NEW leads in it that have NOT been called (check the Called vs Not Called columns on the list)
* Campaign must be ACTIVE
* Dial method must be "Ratio"
The result of all these should cause the "Leads available to be dialed" number to be above zero. Now we need to get some of those available leads into the hopper. It often takes one full minutes to load them. If you have waited over a minute and they have not loaded ...

Next check the SYSTEM by logging in to the command line (keyboard of the server or via ssh with a program called putty).
* "screen -list" should show at least 7 and more likely 9 or 10 screens.


http://www.eflo.net/VICIDIALforum/viewtopic.php?t=11596