by mflorell » Wed Jun 13, 2018 10:22 am
You have to send the call through a closed In-Group and then to the Call Menu if you want a lead_id to be tied to the call when it's in the call menu.
We usually create a "always_closed" Call Time and use that for the initial in-group, then set the after-hours action to the call menu.
If you do this, be sure to use the CLOSER option when sending calls from the call menu into the different destination in-groups, because the call will already be tagged with a lead_id.
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