by atkins513 » Sat Nov 18, 2023 2:36 pm
I changed the individual setting under "user modify" to only checkmark their named ingroup only. I went to the usergroup they belong to and only checkmarked for that usergroup to have access under "Allowed User Groups:" to that group only. Not "ALL-GROUPS".
I then went to the REP's settings and changed the "Agent Choose Ingroups" to 0 as recommended by @carpenox. This was the crucial step.
All of these together worked flawlessly. Thank you!
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