hopper level

by mflorell » Mon Apr 19, 2010 7:44 pm

hopper level = maximum number of calls placed in one minute

We usually recommend setting the hopper level to 3 x the number of calls you expect to place every minute. You can go higher, but we would not recommend setting it to 2000 for a 10 agent campaign for example.

mflorell

Site Admin

 

Posts: 18408

Joined: Wed Jun 07, 2006 2:45 pm

Location: Florida

Top

 

http://www.vicidial.org/VICIDIALforum/viewtopic.php?f=2&t=11123

Adding an Archive server to an existing Cluster!?

 

Re: Adding an Archive server to an existing Cluster!?

by mflorell » Fri Sep 18, 2015 8:40 am

The configuration options are in the /etc/astguiclient.conf file on each dialer. After configuring the FTP settings, you should run the FTP script that is in your crontab entry, then if everything works you can uncomment it so it runs every 3-5 minutes,

Here's an examples of the FTP script:
/usr/share/astguiclient/AST_CRON_audio_3_ftp.pl --MP3 --run-check --ftp-persistent --ftp-validate

As for the links, you will need to make sure you know where the recording files will go from webroot on your media server and adjust the astguiclient.conf FTP settings accordingly.

mflorell

Site Admin

 

Posts: 18406

Joined: Wed Jun 07, 2006 2:45 pm

Location: Florida

dimensioning

 https://docs.vicibox.com/en/latest/introduction/hardware/dimensioning.html

VICIDIAL SSL installation and ocnfig step by step

 

---

✅ Step-by-Step Instructions

---

1. Install Apache2 on openSUSE

Run these commands on your Web server:

sudo zypper install apache2

sudo systemctl enable apache2

sudo systemctl start apache2

2. (Optional) Run vicibox-ssl

If you’re using a ViciBox installation, you can auto-generate and install a cert with:

sudo vicibox-ssl

3. Use Let’s Encrypt Certs from acme.sh

If you've already obtained the SSL certs using acme.sh, your cert and key files will be located here:

/root/.acme.sh/ambiorixg12-dialer.ddns.net/

Key files used:

• ambiorixg12-dialer.ddns.net.cer → Certificate

• ambiorixg12-dialer.ddns.net.key → Private Key

Apache will use these directly in the next step.

4. Create Apache Virtual Host for HTTPS

Create a new virtual host config file:

sudo nano /etc/apache2/vhosts.d/ambiorixg12-dialer.conf




<VirtualHost *:443>

    ServerName ambiorixg12-dialer.ddns.net

    DocumentRoot /srv/www/htdocs

    SSLEngine on

    SSLCertificateFile /root/.acme.sh/ambiorixg12-dialer.ddns.net/ambiorixg12-dialer.ddns.net.cer

    SSLCertificateKeyFile /root/.acme.sh/ambiorixg12-dialer.ddns.net/ambiorixg12-dialer.ddns.net.key

    <Directory "/srv/www/htdocs">

        Options Indexes FollowSymLinks

        AllowOverride All

        Require all granted

    </Directory>

    ErrorLog /var/log/apache2/ambiorix-error.log

    CustomLog /var/log/apache2/ambiorix-access.log combined

</VirtualHost>

5. Optional: Redirect HTTP to HTTPS

To redirect all HTTP requests to HTTPS:

sudo nano /etc/apache2/vhosts.d/redirect.conf

<VirtualHost *:80>

    ServerName ambiorixg12-dialer.ddns.net

    Redirect permanent / https://ambiorixg12-dialer.ddns.net/

</VirtualHost>

6.  Enable SSL Module 

sudo a2enmod ssl

sudo a2enflag SSL

7. Test Apache Configuration




sudo apachectl configtest







8. Restart Apache

sudo systemctl restart apache2

9. Test in Browser

Open:

🔗 https://ambiorixg12-dialer.ddns.net

Load balance you Phone alias..

 by mflorell » Sun Sep 26, 2010 2:42 pm

Let's say you have 3 servers:
10.0.0.11
10.0.0.12
10.0.0.13

and you have an agent phone you want to phone-load-balance-login across all three servers, you would need to create a phones entry for that phone on each server with a different login:
101a -> 10.0.0.11
101b -> 10.0.0.12
101c -> 10.0.0.13

Then you go into to add a new alias(101x) for this set of phone logins which has this as the extension:
101a,101b,101c

Then the agent logs in with 101x as the phone login and tada, it works!

VICI cluster installation

Here is a clearly organized, step-by-step breakdown of the ViciBox installation process across three server roles: Database, Web, and Telephony. Each section includes the expected installation output summary for reference.

---

🔹 1. Database Server Installation

✅ Steps:

1. Attach ViciBox ISO to the server.

2. Boot from ISO.

3. Select Install when prompted.

4. Once OS is installed, update system:
   

   zypper up

5 Run ViciBox installer and follow prompts to set this server as the Database Server.

---  ViciBox Install Summary  ---

Expert   : Yes

Legacy   : No

Database : Yes

Web      : No

Telephony: No

Archive  : No

Firewall : Disabled

---  Configuration Information  ---

-  Database  -

SVN Rev  : 3920

IP Addr  : 5.78.125.222

Name     : asterisk

User     : cron

Password : 1234

Cust User: custom

Cust Pass: custom1234

Port     : 3306

🔹 2. Web Server Installation

Boot from ISO or use a clean ViciBox installation.

vicibox-install

When prompted:

• Enter local IP: 5.78.132.229

• Choose Expert install: y

• Use this server as Web server: y

• Input database IP: 5.78.125.222

• Enable Redirect Page: y

• Do not enable Database, Telephony, or Archive roles.

• Keep firewall enabled.

Post-install configuration:

nano +227 /etc/apache2/httpd.conf

 IncludeOptional /etc/apache2/vhosts.d/*.conf

cd /etc/apache2/vhosts.d/

and rename to  dynportal_1  dynportal-ssl_1 

systemctl start apache2

systemctl status apache2


  ViciBox Install Summary  ---

Expert   : Yes

Legacy   : No

Database : No

Web      : Yes

Redirect : Yes

Telephony: No

Archive  : No

Firewall : Enabled

---  Configuration Information  ---

-  Database  -

SVN Rev  : 3920

IP Addr  : 5.78.125.222

Name     : asterisk

User     : cron

Password : 1234

Cust User: custom

Cust Pass: custom1234

Port     : 3306

🔹 3. Telephony Server Installation

vicibox-install

When prompted:

• Enter local IP: 5.78.68.242

• Choose Expert install: y

• Use this server as Telephony server: y

• Do not enable Web, Database, or Archive roles.

• Input database IP: 5.78.125.222

• Keep firewall enabled

• 📋 Output After Installation:

• ---  ViciBox Install Summary  ---

  
  

  Expert   : Yes

  Legacy   : No

  Database : No

  Web      : No

  Telephony: Yes

  Archive  : No

  Firewall : Enabled

  
  

  ---  Configuration Information  ---

  -  Database  -

  SVN Rev  : 3920

  IP Addr  : 5.78.125.222

  Name     : asterisk

  User     : cron

  Password : 1234

  Cust User: custom

  Cust Pass: custom1234

  Port     : 3306

• ------------------

this config is after install vici   ssl

nano +227 /etc/apache2/httpd.conf

 IncludeOptional /etc/apache2/vhosts.d/*.conf

create this file  

/etc/apache2/vhosts.d/vici-ddns.conf

<VirtualHost *:443>

    ServerName vici.ddns.net

    DocumentRoot /srv/www/htdocs

    SSLEngine on

    SSLCertificateFile /root/.acme.sh/vici.ddns.net/vici.ddns.net.cer

    SSLCertificateKeyFile /root/.acme.sh/vici.ddns.net/vici.ddns.net.key

    <Directory "/srv/www/htdocs">

        Options Indexes FollowSymLinks

        AllowOverride All

        Require all granted

    </Directory>

    ErrorLog /var/log/apache2/vici-error.log

    CustomLog /var/log/apache2/vici-access.log combined

</VirtualHost>

------------------------------------------------------------------

nano +227 /etc/apache2/httpd.conf

 IncludeOptional /etc/apache2/vhosts.d/*.conf

create this file

/etc/apache2/vhosts.d/ambiorixg12-dialer.conf

    ServerName ambiorixg12-dialer.ddns.net

   # DocumentRoot /srv/www/htdocs  # Change this if your web files are elsewhere

     DocumentRoot /srv/www/htdocs

    SSLEngine on

    SSLCertificateFile /root/.acme.sh/ambiorixg12-dialer.ddns.net/ambiorixg12-dialer.ddns.net.cer

    SSLCertificateKeyFile /root/.acme.sh/ambiorixg12-dialer.ddns.net/ambiorixg12-dialer.ddns.net.key

    <Directory "/srv/www/htdocs">

        Options Indexes FollowSymLinks

        AllowOverride All

        Require all granted

    </Directory>

    ErrorLog /var/log/apache2/ambiorix-error.log

    CustomLog /var/log/apache2/ambiorix-access.log combined

</VirtualHost>

check top 10 table using the disk

 MariaDB [asterisk]> delete  from  vicidial_api_urls;

Query OK, 2107654 rows affected (0.028 sec)

MariaDB [asterisk]> SELECT      table_schema,      table_name,      ROUND(SUM(data_length + index_length) / 1024 / 1024, 2) AS total_size_MB FROM      information_schema.tables GROUP BY      table_schema,      table_name ORDER BY      total_size_MB DESC LIMIT 10;

+--------------+------------------------------------+---------------+

| table_schema | table_name                         | total_size_MB |

+--------------+------------------------------------+---------------+

| asterisk     | vicidial_url_log                   |        600.17 |

| asterisk     | vicidial_api_log                   |        329.22 |

| asterisk     | vicidial_list                      |        180.85 |

| asterisk     | call_log                           |        105.10 |

| asterisk     | vicidial_agent_latency_log_archive |         93.64 |

| asterisk     | vicidial_dial_log                  |         81.70 |

| asterisk     | vicidial_carrier_log               |         64.72 |

| asterisk     | recording_log                      |         59.82 |

| asterisk     | vicidial_log_extended              |         54.95 |

| asterisk     | vicidial_log                       |         49.01 |

+--------------+------------------------------------+---------------+

10 rows in set (0.019 sec)

MariaDB [asterisk]> delete  from  vicidial_api_urls;                                                                                                                    Query OK, 6 rows affected (0.002 sec)

MariaDB [asterisk]> select * from  vicidial_api_urls limit 3\G;                                                                                                         Empty set (0.000 sec)

ERROR: No query specified

MariaDB [asterisk]> SELECT      table_schema,      table_name,      ROUND(SUM(data_length + index_length) / 1024 / 1024, 2) AS total_size_MB FROM      information_schema.tables GROUP BY      table_schema,      table_name ORDER BY      total_size_MB DESC LIMIT 10;

+--------------+------------------------------------+---------------+

| table_schema | table_name                         | total_size_MB |

+--------------+------------------------------------+---------------+

| asterisk     | vicidial_url_log                   |        600.18 |

| asterisk     | vicidial_api_log                   |        329.22 |

| asterisk     | vicidial_list                      |        180.85 |

| asterisk     | call_log                           |        105.10 |

| asterisk     | vicidial_agent_latency_log_archive |         93.64 |

| asterisk     | vicidial_dial_log                  |         81.70 |

| asterisk     | vicidial_carrier_log               |         64.73 |

| asterisk     | recording_log                      |         59.82 |

| asterisk     | vicidial_log_extended              |         54.96 |

| asterisk     | vicidial_log                       |         49.01 |

+--------------+------------------------------------+---------------+

10 rows in set (0.019 sec)

MariaDB [asterisk]> delete from  vicidial_api_log;

Query OK, 2107675 rows affected (0.019 sec)

MariaDB [asterisk]> SELECT      table_schema,      table_name,      ROUND(SUM(data_length + index_length) / 1024 / 1024, 2) AS total_size_MB FROM      information_schema.tables GROUP BY      table_schema,      table_name ORDER BY      total_size_MB DESC LIMIT 10;

+--------------+------------------------------------+---------------+

remove the phone code from number 11 digits

 UPDATE vicidial_list 

SET phone_code = NULL 

WHERE LENGTH(phone_number) > 10;

disk clean

Delete logs

 find /var/log/astguiclient -type f -mtime +1 -exec rm -f {} \;

Delete all   no time restrictions

/usr/bin/find /var/spool/asterisk/monitorDONE/ORIG -maxdepth 2 -type f -print | xargs rm -f

delete only mp3 files other  than  7 days running this cron every  9 days

0 0 */9 * * /usr/bin/find /var/spool/asterisk/monitorDONE/MP3 -maxdepth 2 -type f -name "*.mp3" -mtime +7 -exec rm -f {} \;

..............

#!/bin/bash

# Get the most recent binary log file name

latest_log=$(mysql -u root -e "SHOW BINARY LOGS;" | tail -n 1 | awk '{print $1}')

# Run FLUSH and PURGE BINARY LOGS

mysql -u root -e "FLUSH LOGS; PURGE BINARY LOGS TO '$latest_log';"

-------

./db_flush.sh

changing vicidial recording link

 

Edit   user_stats.php  (https://github.com/inktel/Vicidial/blob/master/www/vicidial/user_stats.php)

     $location_public = str_replace("172.31.82.237", "dialer.1callclosers.com", $location); // changed added for change recs addresss amb.

                $MAIN.="<td align=left><font size=2> $row[4] </td>\n";

                $MAIN.="<td align=left><font size=2> $row[8] </td>\n";

                $MAIN.="<td align=left><font size=2> $row[0] </td>\n";

                $MAIN.="<td align=center><font size=2> $row[10] </td>\n";

                //$MAIN.="<td align=right><font size=2>  $location &nbsp; </td>\n";

                    $MAIN.="<td align=right><font size=2>  $location_public &nbsp; </td>\n";

apply  permissions for avoid 403 errors

 chmod 755 /var/spool/asterisk

vicidial holliday

by mflorell » Mon Oct 26, 2009 9:18 am

There is currently no holiday function in ViciDial. You can just change the call times scheme to change the hours up to 6 days in advance.

 
https://vicidial.org/VICIDIALforum/viewtopic.php?t=9381

Re: Holiday definitions for temporarily closing

by mflorell » Fri Oct 12, 2018 9:35 am

The only workaround for that is to use crontab entries with SQL to alter a call time and then alter it back at those times.

Opening, or operating, times are not able to have two active time periods in the same day.

http://www.eflo.net/VICIDIALforum/viewtopic.php?f=4&t=38807

Install viciphone and change default registration time

 1 cd /srv/www/htdocs/

2 git clone https://github.com/vicimikec/ViciPhone.git

3 nano /srv/www/htdocs/ViciPhone/src/js/sip.js

3 Change Registerer.defaultExpires from 600 to 3200:



4 Registerer.defaultExpires = 3200;

5 Update the Webphone URL: https://ambiorixg12-dialer.ddns.net/Vic ... iphone.php

6 Check the SIP registration logs to verify if the new registration expiration time has taken effect.

[Oct 23 11:20:24] Contact: <sip:9cc82b9h@192.0.2.186;transport=wss>;expires=3200
[/list][/i]

o far, everything look

Re: Too many login attempts

 

Re: Too many login attempts

by blackbird2306 » Mon Oct 14, 2019 12:10 pm

Why don't you wait and try it 15 minutes later? If you don't want to wait this time you can unlock the user (6666) by typing this in linux cli:

CODE: SELECT ALL

mysql -D asterisk -e 'UPDATE `vicidial_users` SET `failed_login_count` = "0" WHERE `user` = "6666";'


and if you have forgotten the password for a certain user, you can change the password by this line:

CODE: SELECT ALL

mysql -D asterisk -e 'UPDATE `vicidial_users` SET `pass` = "HERENEWPASSWORD" WHERE `user` = "6666";'

Re: Ingroups Calls showing for everyone

 

Re: Ingroups Calls showing for everyone

by atkins513 » Sat Nov 18, 2023 2:36 pm

I changed the individual setting under "user modify" to only checkmark their named ingroup only. I went to the usergroup they belong to and only checkmarked for that usergroup to have access under "Allowed User Groups:" to that group only. Not "ALL-GROUPS".

I then went to the REP's settings and changed the "Agent Choose Ingroups" to 0 as recommended by @carpenox. This was the crucial step.

All of these together worked flawlessly. Thank you!

viciphone settings

https://docs.vicibox.com/en/latest/installation.html

https://docs.vicibox.com/en/latest/networking/vicibox-ssl.html

1)  vicibox-express

2)   reboot

3) vicibox-ssl  ( enter your  email and domain)

4) nano /etc/asterisk/http.conf

 tlscertfile=/root/.acme.sh//ambiorixg12-dialer.ddns.net/fullchain.cer

tlsprivatekey=/root/.acme.sh//ambiorixg12-dialer.ddns.net/ambiorixg12-dialer.ddns.net.key

check  asterisk wss status

static*CLI> http show status

HTTP Server Status:

Prefix: 

Server: Asterisk

Server Enabled and Bound to 127.0.0.1:8088

HTTPS Server Enabled and Bound to 0.0.0.0:8089

Enabled URI's:

/httpstatus => Asterisk HTTP General Status

/ws => Asterisk HTTP WebSocket

Enabled Redirects:

  None.

5) Change server settings to :

Web Socket URL:

Web Socket URL:

wss://ambiorixg12-dialer.ddns.net:8089/ws

6)  Webphone URL on system setting

https://phone.viciphone.com/v3.0/viciphone.php

Webphone URL:

7) VICI PHONE TEMPLATE

MODIFY A CONF TEMPLATE RECORD: VICIphone Template ID: VICIphone Template Name: Admin User Group:  All Admin User Groups ADMIN - VICIDIAL ADMINISTRATORS AGENTS - AGENTS ---ALL---

type=friend

host=dynamic

encryption=yes

avpf=yes

icesupport=yes

directmedia=no

transport=wss

force_avp=yes

dtlsenable=yes

dtlsverify=no

dtlscertfile=/root/.acme.sh//ambiorixg12-dialer.ddns.net/fullchain.cer

dtlsprivatekey=/root/.acme.sh//ambiorixg12-dialer.ddns.net/ambiorixg12-dialer.ddns.net.key

dtlssetup=actpass

rtcp_mux=yes

context=default

8) Container settings

Container ID:

VICIPHONE_SETTINGS

# determines if the reg_exten is called upon successful registration

dialRegExten : 1

9) Add sip phones settings

Set As Webphone:	YNY_API_LAUNCHY
Webphone Dialpad:	YNTOGGLETOGGLE_OFFY
Webphone Auto-Answer:	YNY
Webphone Dialbox:	YNY
Webphone Mute:	YNY
Webphone Volume:	YNY

Webphone Extra Settings:

DISABLEDVICIPHONE_SETTINGS - VICIphone WebRTC Extra Settings

Template ID:

--NONE--IAX_generic - IAX phone generic SIP_generic - SIP phone generic static-RTC - WebRTC template for  VICIphone - VICIphone WebRTC VICIphone

1 cd /srv/www/htdocs/agc 

 2 cp options-example.php options.php static:/srv/www/htdocs/agc 

 3 nano options.php 

$webphone_call_seconds  = 1;  # set to 1 or higher to have the agent phone(if set to webphone) called X seconds after login

allow-remote-access-to-mariadb-server-on-rhel-centos

 https://shouts.dev/articles/allow-remote-access-to-mariadb-server-on-rhel-centos

Re: Custom caller ID per area code randomness

 CAMPAIGN CID AREACODES

If the System Setting for Areacode CIDs is enabled and the Campaign setting for Use Custom CallerID is set to AREACODE then you have the ability to define Areacode CIDs that will be used when outbound calling to leads in this specific campaign. You can add multiple callerIDs per areacode and you can activate and deactivate them each in real time. If more than one callerID is active for a specific areacode then the system will use the callerid that has been used the least number of times today. If no callerIDs are active for the areacode then the campaign CallerID or list override CallerID will be used. An areacode in this section can be from 2 to 5 digits in length, and if a shorter defined areacode overlaps with a longer areacode then the longer areacode will be used. For example, if the areacodes 31 and 312 are both defined and active for a campaign, then areacode 312 would be used for phone number 3125551212.

Re: Custom caller ID per area code randomness

by mflorell » Mon Nov 20, 2017 7:52 am

The counters reset every day, so it will most likely dial the same one first on the second day since there is no random generator on the query that pulls it.

Re: AMD Calls Response Dead Air

 

Re: AMD Calls Response Dead Air

by mflorell » Tue Oct 29, 2019 11:54 am

Have you tried not using AMD at all? We usually recommend to our clients that they try to not use it because of the delay it adds to routing calls to agents.

Re: option in ingroup to goto voicemail

 

Re: option in ingroup to goto voicemail

by williamconley » Mon Mar 05, 2018 2:37 pm

Vicibox version is incomplete. 7.0.XX (there's a third digit missing).

This is what call menus are for. Send the caller to a menu before the ingroup. If they then land in an ingroup and you want them to have the option to exit, look at "Wait Time Option Callmenu" and "Hold Time Option Callmenu", either of which can be used to route a caller who presses a button while in an Ingroup. You can also "drop call" to a call menu, offer the caller the option to go somewhere else (such as VM) and then put them back into the ingroup if they do not choose the call menu, but they'll lose their place in line when that happens.

Zypper Cheat Sheet

https://en.opensuse.org/images/1/17/Zypper-cheat-sheet-1.pdf