Dispo is the abbrevation of disposition. It's that time that the agent is working on the disposition screen and setting the new status of the lead and/or scheduling a recall.
The time between clicking the hangup button and submitting the dispo screen is taken as dispo time.
To get the timclock values you have to get your agents to login into the so named timeclock before he/she logs into the campaign. Timeclock login times a taken seperatley and not really needed for logging into campaigns and taking calls.
You can force timclock logins in the user group settings..
Best regards
Fram
Ubuntu 10.04 on Dell PE 2900 I
http://www.eflo.net/VICIDIALforum/viewtopic.php?t=24146
No hay comentarios:
Publicar un comentario