Manual Dial Override: | |
Manual Dial Override Field: |
Manual Dial Override Field -The setting if set to ENABLED will show the Manual Dial Override field in the agent screen. Default is ENABLED.
Manual Dial Filter: |
Manual Dial Filter -This allows you to filter the calls that agents make in manual dial mode for this campaign by any combination of the following: DNC - to kick out, CAMPAIGNLISTS - the number must be within the lists for the campaign, NONE - no filter on manual dial or fast dial lists. CAMPLISTS_ALL - will include inactive lists in the search for the number. WITH_ALT will also search the Alt Phone field for the phone number. WITH_ALT_ADDR3 will also search the Alt Phone field and the Address 3 field for the phone number.
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