customers to ring on an on-hook agent phone, but not be transferred to
that agent until the agent's phone is answered. If the call times out
then the call will go on to the next agent. This is defined in the
Phones record and allows the agent using the vicidial.php agent screen
to not have to stay on the phone at all times when they are logged in.
You will need to add the following lines to the default context in your
extensions.conf file:
; these are used for the ring_all function in VICIDIAL
exten => _8331*.,1,Playback(sip-silence)
exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
exten => _8331*.,n,Hangup
115. Added ring_all Next Agent Call option for in-groups. This works with on-
hook agent phones to allow all available agents to have their phones
ring at the same time, with the first agent to pick up their phone
receiving the call. It is not recommended to use this on high-volume
systems or systems with many agents available.
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