Re: Music-On-Hold Not working on Survey Campaign

Re: Music-On-Hold Not working on Survey Campaign

MOH is for inbound, not outbound. Drop the surveys to an ingroup for MOH. Agents can still get the calls, they'll just get them from the ingroup. 

The rest of your questions are unrelated to "Music-On-Hold Not working on Survey Campaign", thus it would be impractical to answer them in this thread. Create a new post for each question or add them to existing relevant quotes.